Yelena Gubaire Ramirez
Hialeah
Summary
Dedicated and compassionate Behavioral Technician with experience supporting individuals with special needs through the implementation of evidence-based behavioral plans and interventions. Skilled in promoting positive behavior, maintaining a respectful and supportive environment, and collaborating closely with multidisciplinary teams to ensure individualized care. Committed to upholding ethical standards, maintaining confidentiality, and fostering meaningful progress in clients' emotional, social, and developmental goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clerical
Medcare Home Health
Miami
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Volunteer
Best Buddies Organization
Miami
02.2022 - 03.2025
- Helped implement behavior and learning support strategies
- Fostered a positive, inclusive, and safe environment
- Encouraged communication and social skills through interactive play
- Worked alongside teachers and staff to provide individualized support
- Built trusting relationships through patience and empathy
- Provided emotional support during challenging situations
Customer Service Representative
Leon Medical Centers
Doral
06.2022 - 11.2023
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL06-2018
Skills
- Implementing behavior support techniques
- Maintaining a respectful and optimistic approach
- Identifying solutions and resolving challenges
- Managing responsibilities and meeting deadlines
- Proficient in basic computer applications and tools
- Collaborating effectively and taking responsibility
- Communicating clearly and professionally
- Adhering to ethical standards and privacy protocols
- Responding calmly and effectively in crisis situations
Certification
- 06/2025- Registered Behavior Technician (RBT), Certification # RBT-25-417557
- CPR/First Aid
- HIPAA
- OSHA
- Infection Control
- HIV-AIDS
- Domestic Violence
- Security Awareness
- Civil Rights
- Zero Tolerance
- COVID-19
- Requirements for all Waivers Providers
Timeline
Clerical
Medcare Home Health
02.2024 - Current
Customer Service Representative
Leon Medical Centers
06.2022 - 11.2023
Volunteer
Best Buddies Organization
02.2022 - 03.2025
High School Diploma -
Westland Hialeah Senior High School
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