YELENA LAMBINA
Osage Beach
Summary
General manager with extensive expertise in financial management and customer service, leveraging advanced skills in MS Access, Excel, and QuickBooks to enhance operational efficiency. Demonstrates a visionary approach to fostering collaboration and innovation, with a proven track record of refining service protocols to achieve significant improvements in client satisfaction and retention. Committed to leading transformative initiatives in dynamic environments, utilizing exceptional analytical reasoning and organizational skills.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General manager
Diesels and diamonds LLC
02.2016 - 02.2025
- Managed accounting records and financial statements, ensuring accurate payroll and benefits.
- Supervised administrative staff, optimizing office supply management and schedule organization.
- Oversaw parts inventory and compliance, maintaining vehicle floor plans and industry standards.
- Enhanced customer service by resolving issues and facilitating smooth payment processes.
- Coordinated with sales, service, and finance to streamline operations and improve communication.
- Oversaw daily operations, enhancing team productivity and driving substantial improvements in service delivery.
- Analyzed customer feedback to refine service protocols, improving client satisfaction and retention rates.
- Evaluated customer feedback to refine service protocols, achieving noticeable gains in client satisfaction and retention.
Closing and listing coordinator
Re/max Krantz and associates
02.2014 - 02.2016
- Input property data into MLS, coordinate marketing efforts, enhancing property visibility.
- Organized transaction documents, managed deadlines, ensuring smooth and timely closings.
- Facilitated communication among stakeholders, fostering collaboration and transparency.
- Maintained client databases, upheld compliance, streamlined escrow processes.
- Scheduled appointments, managed inspections, contributing to efficient transaction flow.
- Coordinated closing processes for over 50 property transactions, ensuring timely completions and enhancing client satisfaction through effective communication.
Server
Boor's Restaurant Inc.
06.2006 - 05.2013
- Assisted customers with orders, boosting satisfaction and loyalty.
- Resolved inquiries swiftly, enhancing service quality.
- Collaborated with teams to meet sales targets, increasing revenue.
- Fostered a welcoming environment, building lasting customer relationships.
- Coordinated with kitchen staff, reducing wait times during peak hours.
Marketing Consultant
Telemax, Inc.
01.2002 - 05.2002
- Addressed customer inquiries and resolved issues, enhancing client satisfaction and retention.
- Explained product features clearly, boosting customer understanding and interest.
- Assisted customers via phone and in person, ensuring a seamless service experience.
- Acquired 4 new customers monthly, contributing to business growth.
- Collaborated with teams, supporting sales and marketing initiatives effectively.
- Collaborated with cross-functional teams to streamline communication, fostering a cohesive approach to client management and project execution.
Education
Bachelor of Science - Business Administration with major in Accounting minor in Finance
Columbia College
Osage Beach, MO01.2013
Bachelor of Arts - Linguistics and communication
Nizhny Novgorod Linguistic University
05.2002
Skills
- Fixed asset management
- Financial account reconciliation
- Critical analysis
- Strong organizational skills
- Principled decision-making
- Database management with MS Access
- Advanced Excel proficiency
- Detail-oriented approach
- Experienced with digital tools
- QuickBooks management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- Affiliations
- SIGMA BETA DELTA HONOR SOCIETY
- Member of Sigma Beta Delta, an International Honor Society in Business, Management, and Administration. Membership awarded for recognition of high scholastic achievement.
LANGUAGES
Russian
English
Training
- Training
- DETECTION AND PREVENTION OF FRAUD IN FINANCIAL STATEMENTS
- Completed training in detection and prevention of fraud in financial statements.
Timeline
General manager
Diesels and diamonds LLC
02.2016 - 02.2025
Closing and listing coordinator
Re/max Krantz and associates
02.2014 - 02.2016
Server
Boor's Restaurant Inc.
06.2006 - 05.2013
Marketing Consultant
Telemax, Inc.
01.2002 - 05.2002
Bachelor of Arts - Linguistics and communication
Nizhny Novgorod Linguistic University
Bachelor of Science - Business Administration with major in Accounting minor in Finance
Columbia College
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