Hi, I’m
Yelena Mora
Sandy,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
Chuck A Rama
Waitress
06.2011 - Current
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Canyons School District
Copperview Elementary School
08.2018 - 04.2019
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced student safety by effectively monitoring playground activities and ensuring adherence to school rules.
- Promoted positive behavior among students during recess through consistent reinforcement of expectations and clear communication.
- Assisted in the organization and execution of structured games and activities, resulting in increased student engagement and enjoyment.
- Collaborated with fellow Recess Aides to maintain a clean and safe outdoor environment for all students.
Ross Dress For Less
Retail Sales Associate
02.2017 - 07.2018
Job overview
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Valley High School South Jordan, UT
High School Diploma
06.2013
Skills
- Guest Relations Management
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Customer Service
- Complaint Resolution
- Food Safety Understanding
- Hospitality Service Expertise
- Allergy Awareness
- Team Collaboration
- Accurate Money Handling
- Performance Improvement
- Positive attitude
- Continuous Supervision
- Coordination and Teamwork
- Observing and Monitoring Behavior
- Caring and Responsible
- Strategy Management
- Playground Safety
Languages
Spanish
Native or Bilingual
Timeline
Copperview Elementary School
Canyons School District
08.2018 - 04.2019
Retail Sales Associate
Ross Dress For Less
02.2017 - 07.2018
Waitress
Chuck A Rama
06.2011 - Current
Valley High School
High School Diploma
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