Yelena Nersesyan
Summary
Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Worker
Trinity Adult Day Health Care Center
North Hollywood, CA
08.2024 - Current
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Social Worker Assistant
Sochi Adult Day Health Care Center
Los Angeles, CA
02.2024 - 06.2024
- Enhanced client well-being by providing emotional support and guidance during difficult times.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Collaborated with multidisciplinary teams to ensure cohesive and effective support for clients and families.
- Provided information on community resources, connecting clients with essential services and programs.
- Conducted client assessments to identify needs, strengths, and areas for improvement, facilitating targeted interventions.
- Supported social workers in case management tasks, streamlining processes and increasing efficiency.
- Maintained accurate client records, ensuring privacy and compliance with regulations.
Social Worker
Daylight Hollywood Adult Day Health Care Center
Los Angeles, CA
06.2022 - 01.2024
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan for 50 and more participants.
- Encouraged socialization and engagement through therapy, music therapy and social activities.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by interacting with them daily.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Assisted clients with navigating and accessing social services such as housing and medical care
- Updated client documentation for accurate, compliant and current records
- Monitored clients' progress and adapted treatment plans to meet changing needs
Insurance Accounts Associate
State Farm-Alex Amzoyan
10.2018 - 01.2021
- Answering calls, emails and faxes, addressing customer inquiries, solving problems and providing new product information
- Copying, logging and scanning supporting documentation and placing all information in client files
- Entering details such as payments, account information and call logs
- Providing quotes to meet clients needs in auto, life and business insurance
Group Facilitator
The Village Family Services
01.2017 - 10.2018
- Prepared and led support groups for participants
- Supported participants with anger management, liaising between participants, families and program executives about needs
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement
- Devised and enhanced treatment strategies to promote continued progress
Counselor/ Group Facilitator
California Diversion Programs, Inc.
1 2016 - 10.2018
- Applied array of different methodologies to assist patients with therapy
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Documented and evaluated participant performance
Manager, Dental Billing
Androush Safarian, D.M.D.
03.2005 - 02.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations
- Prepared and distributed payroll
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Recorded inventory sales into organization's weekly income report.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Chicago, IL2015
Associate of Arts - Criminal Justice
Kaplan College
Panorama City, CA2012
Certification
- Certified Anger Management Facilitator
- Certified Domestic Violence Victims Advocate
- Certified Batterer Intervention Facilitator
License
Accident and Health Agent
Casualty Broker Agent
Life Only Agent
Property Broker Agent
Timeline
Social Worker
Trinity Adult Day Health Care Center
08.2024 - Current
Social Worker Assistant
Sochi Adult Day Health Care Center
02.2024 - 06.2024
Social Worker
Daylight Hollywood Adult Day Health Care Center
06.2022 - 01.2024
Insurance Accounts Associate
State Farm-Alex Amzoyan
10.2018 - 01.2021
Group Facilitator
The Village Family Services
01.2017 - 10.2018
Manager, Dental Billing
Androush Safarian, D.M.D.
03.2005 - 02.2016
Associate of Arts - Criminal Justice
Kaplan College
Counselor/ Group Facilitator
California Diversion Programs, Inc.
1 2016 - 10.2018
Bachelor of Science - Criminal Justice
Kaplan University