Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic

Yelena Ramirez de Ricci

Killeen,TX

Summary

  • Multilingual customer service professional with over 10 years of experience in face-to-face and telephone support. Proven ability to connect with diverse individuals, deliver exceptional service, and adapt to new environments. Strong cultural awareness, interpersonal skills, and a commitment to continual language improvement.
  • Professional kitchen worker with experience in high-paced environments and strong culinary skills. Proven ability to collaborate effectively, adapt to changing needs, and deliver consistent results. Known for reliability, attention to detail, and maintaining high standards in food preparation and kitchen operations. Skilled in food safety, inventory management, and efficient kitchen workflow.
  • Responsible team member offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
  • Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.
  • Hardworking and enthusiastic worker, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
  • Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
  • Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
  • Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Overview

7
7
years of professional experience

Work History

Driver

Lyft & Spark Driver
08.2018 - 07.2024
  • Deliver customer orders efficiently and safely from Walmart and other retailers, included groceries and fast food.
  • Provide high-quality service with a focus on timeliness and customer satisfaction.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

School Nutrition worker

KISD School Nutrition Department
02.2019 - 03.2021
  • Prepared and served meals in a school cafeteria setting.
  • Maintained cleanliness of service areas and dining spaces.
  • Managed inventory and restocked service stations.
  • Monitored portion control measures consistently to minimize waste while meeting regulatory requirements for servings sizes per grade level groupings.
  • Aided in developing a budget-friendly menu that met nutritional guidelines without sacrificing taste or variety.
  • Collaborated with the school nutrition team to develop healthy, balanced menus for student consumption.
  • Contributed to increased student satisfaction with school meals by regularly soliciting feedback and making adjustments accordingly.
  • Ensured timely meal service by efficiently preparing and organizing food items for daily distribution.
  • Provided excellent customer service when interacting with students, parents, faculty, and staff during meal times or other food-related events at the school setting.
  • Supported special dietary needs of students by providing appropriate meal options based on individual requirements.
  • Participated in continuous professional development opportunities to stay current on industry trends, regulations, and best practices in school nutrition services.
  • Improved cleanliness and sanitation standards by maintaining a clean and organized kitchen workspace.

Kitchen Staff Member

Central Texas 4C
10.2021 - 12.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Caregiver

Home Heights Home Health
09.2017 - 07.2018
  • Delivered compassionate care to clients aged 40–70.
  • Assisted with daily living activities such as bathing, dressing, and feeding.
  • Performed light housekeeping, meal preparation, and companionship.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Education

Associate of Applied Science - Hospitality and Tourism

Technical College of Caracas
Caracas, Venezuela
07-1993

High School Diploma -

Liceo Militar Ayacucho
Caraacas, Venezuela
07-1985

Skills

  • Active Listening
  • Adaptability & Flexibility
  • Team Collaboration
  • Cultural Sensitivity & Empathy
  • Organizational Skills
  • Attention to Detail
  • Strong Interpersonal Communication
  • Food safety
  • Safe food handling
  • Sanitation practices
  • Stress tolerance
  • Food preparation
  • Customer service
  • Kitchen cleaning and maintenance
  • Punctual and reliable
  • Cleaning and sanitation
  • Hygiene maintenance
  • Workstation organization
  • Positive attitude
  • Team collaboration
  • Workplace health and safety
  • Kitchen organization
  • Cleaning proficiency
  • Surface cleaning
  • Dishwashing

Languages

Spanish – Native
Italian – Fluent (Advanced)
English – Basic (Continuing Improvement)

Training

  • Quality Assurance & ISO 9000
  • Microsoft Office (Word & PowerPoint – Intermediate)
  • Customer Service Training
  • Social Media & Internet Proficiency

Timeline

Kitchen Staff Member

Central Texas 4C
10.2021 - 12.2021

School Nutrition worker

KISD School Nutrition Department
02.2019 - 03.2021

Driver

Lyft & Spark Driver
08.2018 - 07.2024

Caregiver

Home Heights Home Health
09.2017 - 07.2018

Associate of Applied Science - Hospitality and Tourism

Technical College of Caracas

High School Diploma -

Liceo Militar Ayacucho

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Yelena Ramirez de Ricci