Yelena Santiago
Voorhees,NJ
Summary
Motivated sales associate with five years experience. Hard worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environments. CPR certified.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SERVER
Yard House
05.2023 - Current
- Our restaurant have a fast-paced atmosphere, so it is crucial that our Servers/employees take pride in providing attentive, friendly and clean/sanitary service that ensures our Guests feel valued and well taken care of, which contributes to Guest loyalty
- Our House Rules! Go an extra YARD!
Server/Takeout
BJ'S Restaurant & Brewhouse
09.2022 - 01.2023
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Front Desk Guest Services Agent
La Quinta Inns & Suites by Wyndham
11.2021 - 05.2022
- Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner
Front Desk Agent
Avanti International Resort
08.2021 - 11.2021
- Professionally checking guest in and out of their room
- Greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls
Delivery Driver/Manager
Pizza Hut
09.2019 - 07.2020
- Started as a delivery driver doing customer service duties as taking deliver orders, Preparing and portioning toppings
- Make and cook pizzas in the oven
- Answering phone calls and questions
- Maintaining a clean safe environment
- Been working here for almost a year and been a manager for 5 months
Medical Specialist
Osceola Regional Medical Center
02.2020 - 06.2020
- Was responsible for a variety of administrative and patient care tasks
- I would schedule appointments
- Keep patients records accurately filed, updated, and organized
- Maintain health information both in paper files and in electronic systems
- Had to resign due to lost of hours and pay during the starting of a pandemic of (COVID-19)
Sales Representative/Customer Service
Chevrolet Lakewales Dealership
09.2018 - 12.2018
- Explaining to the customers the pricing and budget to meet their financial concerns
- Qualify buyers and match their vehicle needs and price ranges
- Achieving sales quotas
- Closing a deal with a new or used vehicle and also focus on making the customers happy so they can generate repeat business
Sales Associate/Cashier
Aldo/Call it Springs
07.2015 - 08.2018
- Helps customers try on or fit merchandise
- Place special orders or call other stores to find desired items
- Maintain Knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales price, total purchases also received and process cash or credit payment
- Recommend, select, including helping locate or obtain merchandise based on customer needs and desires
- Open and close cash registers, performing task such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Answer questions regarding the store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Greet customers and ascertain what each customer wants or needs
- Had to resign due to moving out of state
Education
High school diploma - Business Law and Personal Finance
Camden's Charter School Network
Camden, NJSkills
- Communication
- Ability to work under pressure
- Decision Making
- Time Management
- Self Motivation
- Conflict Resolution
- Leadership
- Adaptability
- Customer service
- Cash register
- Sales
- Cash handling
- Strong work ethic
- Exceptional customer service
- Guest engagement
Accomplishments
Managing multiple tables simultaneously with accuracy and speed. Maintaining a high level of table turnover. Demonstrating excellent time management skills. Leading a team during busy periods. Sharing best practices and mentoring new staff.
Certification
- Driver's license, Present
- Security Officer, Present
- Security D license, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
SERVER
Yard House
05.2023 - Current
Server/Takeout
BJ'S Restaurant & Brewhouse
09.2022 - 01.2023
Front Desk Guest Services Agent
La Quinta Inns & Suites by Wyndham
11.2021 - 05.2022
Front Desk Agent
Avanti International Resort
08.2021 - 11.2021
Medical Specialist
Osceola Regional Medical Center
02.2020 - 06.2020
Delivery Driver/Manager
Pizza Hut
09.2019 - 07.2020
Sales Representative/Customer Service
Chevrolet Lakewales Dealership
09.2018 - 12.2018
Sales Associate/Cashier
Aldo/Call it Springs
07.2015 - 08.2018
High school diploma - Business Law and Personal Finance
Camden's Charter School Network
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