Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yelena Shakhanova

Staten Island,NY

Summary

Client-focused and creative Event Manager focused on translating visions into one-of-a-kind events. Expert in all facets of event planning and management with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true.

Overview

19
19
years of professional experience

Work History

Event Operations Manager

Enchanted Designs, Balloons And More Inc
03.2015 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Created comprehensive budgets for each event, tracking expenses closely to avoid overspending while still delivering exceptional experiences.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Generated ideas to enhance and expand current event offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Prepared invitations to send out to guest lists.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.

Owner

Kiddie Wonderland Party Center
05.2005 - 03.2019
  • Created a Unique concept of a private family entertainment center to serve the needs of the community,
  • Oversaw full planning and production stages of setting up the center from concept and design to every day operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

BBA - International Manager

Pace University
New York , NY
05.1995

Skills

  • Product Development
  • Sales Tracking
  • Business Forecasting
  • Brand Awareness
  • Event Billing
  • Performance Evaluation and Monitoring
  • Customer Service Management
  • Database Maintenance
  • Vendor coordination
  • Training Management
  • Promotional advertising
  • Budgeting and finance

Languages

Russian
Native or Bilingual
Italian
Elementary

Timeline

Event Operations Manager

Enchanted Designs, Balloons And More Inc
03.2015 - Current

Owner

Kiddie Wonderland Party Center
05.2005 - 03.2019

BBA - International Manager

Pace University

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Yelena Shakhanova