Yeleni Hernandez
New Braunfels,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
Independent Contractor
11.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Reduced financial discrepancies through transaction monitoring and management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained and processed invoices, deposits, and money logs.
Dispatcher
Dya Trucking Inc
01.2016 - 08.2022
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Utilized customer feedback to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
Associate Of Science - Accounting
Florida National University
Hialeah, FLSkills
- Freight Operations
- Customer Service
- Invoice Preparation and Processing
- Technical Support
- Route Dispatch
- Receiving Support
- Managing Multiple Tasks
- Recordkeeping Strengths
- Problem Solving
Accomplishments
- Owner of Royalty Chosen Bookkeeping LLC
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified expert inQuickBooksOnline(ADVANCED)
- Certified expert in QuickBooksPayroll
Certification
QuickBooks Online Advanced Certification
Certified ProAdvisor Online
Certified in QuickBooks
Payroll
Timeline
Independent Contractor
Independent Contractor
11.2022 - Current
Dispatcher
Dya Trucking Inc
01.2016 - 08.2022
Associate Of Science - Accounting
Florida National University
Similar Profiles
Jasmyn HughesJasmyn Hughes
Personal Assistant at Independent ContractorPersonal Assistant at Independent Contractor
Mark WinningMark Winning
Logistics & Customer Service at Independent ContractorLogistics & Customer Service at Independent Contractor
William YanceyWilliam Yancey
Welder, Electrician, and Construction Worker at Independent ContractorWelder, Electrician, and Construction Worker at Independent Contractor
JESSICA LEWISJESSICA LEWIS
Test Development Specialist at Independent ContractorTest Development Specialist at Independent Contractor
Tammi KohlerTammi Kohler
RN Case Manager/Utilization Review RN at Northeast Baptist HospitalRN Case Manager/Utilization Review RN at Northeast Baptist Hospital