Yelenys Bermudez
Houston,TX
Summary
Proven Tour Guide at Travel Agency Cubanacan Havana, adept in tour coordination and exceptional communication, enhancing guest experiences through cultural awareness and effective conflict resolution. Achieved continuous tour improvement by leveraging customer feedback, ensuring participant safety, and maintaining a clean driving record. Multilingual proficiency underscores commitment to inclusive, customer service-oriented experiences.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Server Trainer
Texas Roadhouse Restaurant
07.2022 - 05.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Tour Guide
Travel Agency Cubanacan Havana
01.2012 - 03.2020
- Built personal relationships with guests to promote positive experiences.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Arts - German And English Language And Literature
Havana University
Havana, Cuba 09.2005 - 07.2011
Skills
- Tour Coordination Experience
- Effective Time Management
- Clean Driving Record
- Customer Service-Oriented
- Conflict resolution techniques
- Cultural Awareness
- Multilingual Proficiency
- Exceptional communication
Languages
Spanish
Native or Bilingual
German
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server Trainer
Texas Roadhouse Restaurant
07.2022 - 05.2024
Tour Guide
Travel Agency Cubanacan Havana
01.2012 - 03.2020
Bachelor of Arts - German And English Language And Literature
Havana University
09.2005 - 07.2011
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