YELF CHARLES-MARC

• Managing 20-35 accounts worth over $200k - $300k per account.
• Building and strengthening great client relationships
• Educating clients on products to increase customer engagement.
• Satisfying clients with service due to prompt and efficient service
• Managing workload effectively and achieving a 100% SLA

Account Manager I

• Addressed and assist clients with system issues to maintain and enhance client satisfaction.
• Educating clients on products to increase customer engagement.
• Assisted my colleagues by floorwalking, working on the teams dashboard, and being a resource.
• Temporarily took over a Team Lead's book of business and partially took over the AM's as well.
• Contributed to Teams objectives in fast-paced environment.
• Assisting Team Lead's with escalations.

• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Inspected vehicles prior to parking and during retrieval to detect damage.
• Explained parking rates and retrieval procedures to guests upon arrival.
• Answered general questions about parking fees, facilities and directions.
• Observed and monitored parking lot or garage to preserve safety of customers and vehicles.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Followed through with client requests to resolve problems.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Processing and handling over 200 orders with my team.