Yelfil Martinez
Orlando
Summary
Highly organized and detail-oriented worker with a strong drive to exceed expectations. Skilled in data analysis, strategy development, and providing innovative solutions to complex problems. Committed to leveraging skills and knowledge to contribute to team success.
Overview
12
12
years of professional experience
Work History
Sales Associate
TQL
04.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Service Representative
GRATER FAMILY HEALTH CENTER
04.2020 - 03.2022
- Make necessary adjustments to patient demographic, insurance, and account balance information
- Process pending items including charges, payments, and personal information updates via inbound calls
- Assist in educating onboarded teammates on new insurance and HIPAA guidelines for current year
- Complete medical records requests and corresponding invoices from physician offices and medical facilities
Legal Assistant / Paralegal
ATTORNEY OFFICE
11.2018 - 12.2020
- Receive and analyze criminal and civil reports
- Obtain facts or statements from witnesses, and accused persons while using recording device
- Preserve, process, and analyze evidence from crime scenes in detailed reports to case management
- Attend to hearings on coercive measures
- Assist prosecutors in court summons
Billing Specialist
PUBLIC HEALTH
09.2012 - 10.2018
- Respond to telephone inquiries within the set departmental staffing and time parameters
- Complied with the privacy act as it relates to the confidentiality of information released
- Perform other related duties as assigned
- Facilitate and guarantee quality services for patients, medical billing
- Provide excellent customer service
Education
Bachelors Degree - Law
Universidad del Caribe
Santo Domingo06.2017
Skills
- Strong interpersonal skills
- Excellent written and verbal communication
- Multi-tasking
- Prioritizing skills
- Analytical skills
- Collecting information
- Analyzing information
- Synthesizing information
- Strong computer skills
- Microsoft Excel
- SharePoint
- Word
- PowerPoint
- Reporting tools
- Customer support
- Chat support
- Email support
- Qnxt
- Customer service
- Teamwork and collaboration
- Time management
- Relationship building
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
TQL
04.2023 - 11.2024
Service Representative
GRATER FAMILY HEALTH CENTER
04.2020 - 03.2022
Legal Assistant / Paralegal
ATTORNEY OFFICE
11.2018 - 12.2020
Billing Specialist
PUBLIC HEALTH
09.2012 - 10.2018
Bachelors Degree - Law
Universidad del Caribe
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