Open To Work
Yeliani Mayor
Cape Coral,FL
Summary
Dynamic customer service professional with experience, loaner management and SAP proficiency. Bilingual in English and Spanish, I leverage analytical skills to enhance client satisfaction and streamline operations.
Overview
9
9
years of professional experience
Work History
Loaner Customer Service Admin I
Arthrex
Fort Myers, FL
12.2025 - 03.2026
- Managed daily loaner scheduling and orders for agencies and hospital facilities through Microsoft Outlook.
- Processed customers live loaners orders, billing and documentation using SAP.
- Determine loaner availability and arrange shipping accordingly.
- Maintained accurate records, tracking inventory and generated reports using Microsoft Excel.
- Handled inbound calls with customer inquiries regarding loaner availability.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
Associate Personal Banker
Wells Fargo & Company
Fort Myers, FL
08.2024 - 12.2025
- Strengthened client relationships through customized financial advice and outstanding customer support.
- Evaluated clients' financial situations to offer optimal banking product recommendations.
- Coordinated loan application facilitation and approval processes while ensuring compliance.
- Partnered with cross-functional teams to deploy new banking technologies that increased efficiency.
- Supported customers in establishing or closing accounts and completing loan applications.
- Handled deposits, withdrawals, and wire transfers for smooth transaction experiences.
- Ensured precision in transaction processing to foster client trust and security.
- Adhered to regulatory standards during execution of financial transaction.
Account Specialist
Cintas
Fort Myers, FL
01.2024 - 08.2024
- Managed client accounts, ensuring timely resolutions of inquiries and issues.
- Answering customer calls and providing promot issue resolutions.
- Developed and maintained strong relationships with key clients to enhance satisfaction.
- Data entry, account reconciliation, preparation of reports and invoices.
- Coordinated cross-functional teams to implement service enhancements and new initiatives.
Logistics Associate
Collins Aerospace Systems
MIAMI GARDENS, FL
06.2022 - 01.2024
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Regularly used industry-standard inventory software such as SAP.
- Training new employees in safe practices and warehouse procedures.
- Stocked and clearly label parts. Verified quantity to keep system records current and accurate.
- Completed monthly inventory accounts to keep records current and promote accurate ordering.
- Estimated work hours and tracked progress using Scrum methodology.
Customer Service Representative
Florida Calibration Lab
Hialeah, FL
02.2020 - 06.2022
- Responded to customer requests for procedures, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Invoicing and quotation services. Handling credit cards payments over phone and in person.
- Proper use of Indysoft , software designed for calibration tracking. Prepared documentation, certificates and generating data for customer.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Customer Service Representative
Cirrus Solutions
Miramar, FL
09.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Receiving incoming bilingual calls.
- Transfer incoming calls to appropriate departments.
Education
High School Diploma -
05.2014
Skills
- Attention to Detail
- Analytical skills
- Effective time management
- Exceptional customer support
- Experience with SAP
- Fluent in English & Spanish
- Multitasking in Fast-Paced Environments
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Loaner Customer Service Admin I - Arthrex
12.2025 - 03.2026
Associate Personal Banker - Wells Fargo & Company
08.2024 - 12.2025
Account Specialist - Cintas
01.2024 - 08.2024
Logistics Associate - Collins Aerospace Systems
06.2022 - 01.2024
Customer Service Representative - Florida Calibration Lab
02.2020 - 06.2022
Customer Service Representative - Cirrus Solutions
09.2017 - 03.2019
Hialeah Gardens Senior High School - High School Diploma,