Yeliani Mayor
Miami Gardens,FL
Summary
Enthusiastic Stockroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking and moving parts. Additional experience in customer service. Dedicated, well organized, highly communicative and detail-oriented. Physically active.
Overview
4
4
years of professional experience
Work History
Stock Room Associate
Aerotek
MIAMI GARDENS, FL
06.2022 - Current
- Stocked parts and clearly labeling items.
- Verified quantity to keep system records current and accurate.
- Applied proper safety procedures in warehouse, stockroom and store.
- Regularly used industry-standard inventory software such as SAP.
- Adequate use of SAP system. Trained in transactions such as; MMBE which i use to retrieve the location of a specific part. To search the history of part i utilize MB51. ZMROSR facilitates me in inspecting what is pending for the work order i'm currently working on. Once work order is technically complete i make use of ZMROISSUE to issue the entire order. In order to add specific part, quantity and location i apply IW32. MB11 completes the process of issuing parts. MB02 provide me the chance to reprint label. Reversing an issued part requires a MBST transaction. When in need of changing the bin location i apply ZMMBINS and changing Sloc will need transaction MMSC. Lastly, making use of MI01 and MI04 allows me to create a document and post it.
Customer Service Representative
Florida Calibration Lab
Hialeah, FL
02.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures. Accounts Receivable.
- Trained new personnel regarding company operations, policies and services.
- Invoicing and quotation services. Handling credit cards payments over the phone and in person.
- Skilled use of Microsoft Excel.
- Proper use of Indysoft , software designed for calibration tracking. Prepared certificates and generating data for each parts.
Customer Service Representative
Cirrus Solutions
Miramar, FL
09.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Receiving incoming bilingual calls.
- Transfer incoming calls to appropriate departments.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL05.2014
Skills
- Critical Thinking
- Stocking and Replenishing
- Closing Procedures
- Microsoft Word and Excel
- Organizational and customer service skills
Timeline
Stock Room Associate
Aerotek
06.2022 - Current
Customer Service Representative
Florida Calibration Lab
02.2020 - 06.2022
Customer Service Representative
Cirrus Solutions
09.2017 - 03.2019
High School Diploma -
Hialeah Gardens Senior High School
Similar Profiles
Thomas JollyThomas Jolly
Robotic Technician at AerotekRobotic Technician at Aerotek
Kellan WebsterKellan Webster
Civil Site Supervisor at AerotekCivil Site Supervisor at Aerotek
Jacob ZavalaJacob Zavala
Robotic Installer Technician at AerotekRobotic Installer Technician at Aerotek
TARALYN TSOSIETARALYN TSOSIE
Heavy Equipment Operator at AerotekHeavy Equipment Operator at Aerotek
Dasani WilliamsDasani Williams
Cashier at Southeastern GrocersCashier at Southeastern Grocers