Yelica Dejesus
Cumberland
Summary
Esthetician with extensive experience at Beauty Land, specializing in tailored skincare regimens and effective client consultations. Proficient in inventory management and sanitation compliance, contributing to operational efficiency. Strong communication skills enhance customer satisfaction and boost product sales, creating a relaxing environment for clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Esthetician
Beauty Land
Cranston
01.2013 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Communicated effectively with other members of the spa team regarding client concerns.
- Assisted in the development of customized skin care regimens for clients.
- Greeted clients upon arrival to spa and provided information about services offered.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Attended continuing education courses related to esthetics industry advancements.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Maintained cleanliness of treatment room and equipment between appointments.
- Ensured compliance with state regulations related to sanitation and health standards.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Set up patient rooms and sterilized equipment.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
Bartender
Seminole Casino Coconut Creek
Miami
06.2024 - 01.2025
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Provided drink suggestions to customers based on their preferences.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Resolved customer complaints in a professional manner.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Neatly sliced and pitted fruit for garnishing drinks.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted frequent visitors by name and explained new promotions.
Legal Assistant
Law Office of John Cioli
Providence
01.2020 - 01.2024
- Preparing, proofreading, or processing legal documents.
- Scheduling and making appointments.
- Receiving and placing telephone calls.
- Submitting articles and information from searches to attorneys for review and approval for use.
Remote work
Univista insurance
Miami
01.2019 - 01.2023
- Designed templates for emails, newsletters, webpages. using HTML and CSS.
- Handled confidential information with discretion.
- Provided administrative support to ensure efficient operation of the office.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Handled data entry tasks to help client spend more time on executive commitments.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
H.S Diploma -
Health, Science & Technology Academy
Providence, RICPR -
American Heart Association
Providence, RILaser Technician -
National Laser Institute
Boston, MassachusettsSkills
- Detail oriented Technical expertise Effective communication Active Listening
- Time Management Critical Thinking
- Monitoring Social Perceptiveness Reading Comprehension Conflict resolution
- Service orientation Time management
- Computer Savvy Problem Solving Learning Strategies Leadership Team Player Oral Comprehension
- Aesthetician
- Facial treatments
- Skin assessment
- Sanitation compliance
- Customer consultation
- Scheduling coordination
- Inventory management
- Multitasking efficiency
- Active listening
- Team collaboration
- Conflict resolution
- Attention to detail
- Adaptability
- Anti-aging treatments
- Wrinkle treatment
- Time management
- Makeup application techniques
- Facials and microdermabrasion
- Skincare product sales
- Skincare laser safety
- Cosmetology
- Cosmetic procedures
- Relaxation techniques
- Laser hair removal expertise
- Wellness and relaxation techniques
- Sensitive skin care
- Chemical facial peels
- Marketing and promotion
- Facial massage techniques
- Customer service
Certification
- Laser Hair Removal
- Tattoo Removal
- Photofacial
- Microneedling
- IPL
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bartender
Seminole Casino Coconut Creek
06.2024 - 01.2025
Legal Assistant
Law Office of John Cioli
01.2020 - 01.2024
Remote work
Univista insurance
01.2019 - 01.2023
Esthetician
Beauty Land
01.2013 - Current
H.S Diploma -
Health, Science & Technology Academy
CPR -
American Heart Association
Laser Technician -
National Laser Institute
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