Yelinee Delgado

* Analyzed clinical settings' success in helping students achieve
course and program outcomes.
* Updated instructional materials, ordered equipment and
supplies and utilized various learning modalities to enhance
instruction.
* Evaluated students' competencies through written assignments
and examinations.
* Delivered individualized instruction on observation,
assessment, decision-making and patient health teaching.
* Distributed course syllabus and communicated course
standards and learning objectives to students.

* Conducted clinical simulations and provided feedback for each
individual student.
* Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.

* Answered incoming phone calls and addressed questions from
customers and healthcare providers.
* Reviewed and verified customer information and insurance
provider information.
* Helped pharmacist clear problematic prescriptions and
address customer questions to keep pharmacy efficient.

* Communicated with patients to collect information about
prescriptions and medical conditions or arrange consultations
with pharmacists.
• Consulted with insurance company representatives to

complete claims processing, resolve concerns and reconcile
payments.

* Maintained proper drug storage procedures, registries, and
records for controlled drugs.
• Collected co-payments or full payments from customers.
*Consulted with insurance company representatives to
complete claims processing, resolve concerns and reconcile
payments
* Communicated with patients to collect information about
prescriptions and medical conditions or arrange consultations
with pharmacists.
• Restocked automated medication dispensing equipment.
Resolved non-routine issues like third-party billing, computer
system and customer service issues.
* Communicated with prescribers to verify medication dosages,
refill authorizations and patient information.
* Reviewed and verified customer information and insurance
provider information.
* Ordered medicines daily to replenish stock and increase
inventory in anticipation of need .