Yelisa Caballero
Howard Beach,NY
Summary
Positive and upbeat employee successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Doubletree By Hilton Hotel
Rochester, NY
09.2023 - 02.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Cashier
Steamers Marathon
Rochester, NY
10.2023 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
Hillside Carwash
Queens, New York
06.2022 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06-2023
Real Estate -
Aceable
New YorkSkills
- Customer Service
- Departmental support
- Cash Handling
- Appointment confirmation
- Performance Improvement
- Effective Planning
- Strategic Planning
- Oral and writing communication
- Staff Management
- Confidentiality handling
- Scheduling
- Issue handling
- Researching skills
- Scheduling appointments
- Email and telephone decorum
- Administrative Skills
- Hospitality services
- Time Management
- Proficient in Microsoft, Adobe Software
- Telephone Etiquette
- Customer assistance and interaction
- Listening Skills
- Bilingual in Spanish & English
- Bilingual Writing
- Bilingual fluency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Writer
- Caregiver
- Pet Sitter
Accomplishments
- High grade in anatomy & physiology
- Quick Learner
- Dedicated
- Helping strengthen others
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hours401k matchInterests
Working with and meeting different people Scenery, writing, helping others and animals too!
Timeline
Cashier
Steamers Marathon
10.2023 - 12.2023
Front Desk Receptionist
Doubletree By Hilton Hotel
09.2023 - 02.2024
Cashier
Hillside Carwash
06.2022 - 08.2023
High School Diploma -
Richmond Hill High School
Real Estate -
Aceable
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