Yelissa Mercedes
The Bronx,NY
Summary
Proven marketing and caregiving professional with a track record of driving innovative initiatives at Neighbor Association For Inter-Cultural Affairs. Excelled in content creation, event planning, and presentation development, enhancing client engagement and satisfaction. Skilled in compassionate care, fostering trust and well-being in patient support roles. Demonstrates exceptional communication and strategic planning abilities, contributing to meaningful project outcomes.
Overview
10
10
years of professional experience
Work History
Marketing Intern
Neighbor Association For Inter- Cultural Affairs
08.2016 - 09.2018
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Compiled consumer feedback from various sources including surveys helping create better-targeted content and campaigns.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Assisted-living-HHA
Xtreme Home Care
06.2008 - 09.2015
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Human Services
Monroe College
Bronx, NYSkills
- Content Creation
- Event Planning
- Presentation Development
Languages
Spanish
Full Professional
Timeline
Marketing Intern
Neighbor Association For Inter- Cultural Affairs
08.2016 - 09.2018
Assisted-living-HHA
Xtreme Home Care
06.2008 - 09.2015
Human Services
Monroe College
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