YELISSA QUIROZ RODRIGUEZ
Springfield,MA
Summary
Detail-oriented professional with experience in healthcare support, administrative coordination, and customer service. Skilled in analytical thinking, organization, and problem-solving. Demonstrates adaptability in diverse work environments and the ability to contribute effectively to team success while maintaining high standards of accuracy and confidentiality in recordkeeping.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Personal Care Assistant (PCA)
Tempus Unlimited
08.2019 - Current
- Coordinated appointments, transportation, and prescription refills to ensure timely client care.
- Monitored and documented client needs, communicating critical concerns to healthcare providers.
- Provided individualized daily living assistance, fostering a safe and organized environment for clients.
- Coordinate appointments, transportation, and prescription refills to support timely care.
Medical Assistant
Centro Médico Siglo 21
12.2011 - 03.2016
- Ensured accuracy and confidentiality of patient information in electronic health record systems.
- Coordinated appointment scheduling, addressed patient inquiries, and facilitated daily front-office operations.
- Scheduled appointments, answered patient questions, and supported daily front-office operations.
- Verified insurance information and managed medical supply inventory to support clinic operations.
Education
Master of Science - General Psychology
Capella University
Minneapolis, MN10.2026
Bachelor of Arts - Psychology
Keiser University
Fort Lauderdale, FL09.2025
Skills
- Electronic Health Records
- Patient Communication
- Data Entry & Recordkeeping
- Scheduling & Coordination
- Administrative Support
- Attention to Detail
- Confidentiality
- Customer Service
- Active Listening
- Behavioral Observation
- Time Management
- Problem Solving
- Written Communication
- Client management
Affiliations
- Psi Chi International Honor Society in Psychology (2024)
- Phi Theta Kappa Honor Society (2024)
- National Society of Leadership and Success (NSLS) (2024)
LANGUAGES
Spanish — Fluent
English — Intermediate
Timeline
Personal Care Assistant (PCA)
Tempus Unlimited
08.2019 - Current
Medical Assistant
Centro Médico Siglo 21
12.2011 - 03.2016
Bachelor of Arts - Psychology
Keiser University
Master of Science - General Psychology
Capella University