Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yelitza Albino

Riverview

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably at Bridge Prep Academy. Proven ability to enhance office efficiency through meticulous attention to detail and effective problem-solving. Recognized for delivering exceptional first impressions and maintaining confidentiality while managing sensitive information. Committed to fostering positive relationships and ensuring high-quality service.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

Bridge Prep Academy
09.2021 - 04.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Manager's Assistant

Rainbow Clothing Store
09.2017 - 09.2021
  • Optimized internal processes for better efficiency, implementing new software solutions where necessary.
  • Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
  • Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
  • Conducted comprehensive data analysis which helped identify areas for improvement within the division.
  • Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.

Nurse

Hogar Jardin Del Eden
01.2012 - 12.2013
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.

Manager

Zoom Moda,Cpm
10.2008 - 11.2011
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Associate

Nany's for You
03.2004 - 10.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Nursing Sciences -

IBC
Lajas PR
01-2014

Pharmacy -

Columbia College
Yauco PR
05-2012

Associate of Business Administration -

ICPR Junior College
Mayaguez PR
05-2004

High School Diploma -

Blanca Malaret
Sabana Grande PR
05-2000

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Bridge Prep Academy
09.2021 - 04.2025

Manager's Assistant

Rainbow Clothing Store
09.2017 - 09.2021

Nurse

Hogar Jardin Del Eden
01.2012 - 12.2013

Manager

Zoom Moda,Cpm
10.2008 - 11.2011

Sales Associate

Nany's for You
03.2004 - 10.2011

Nursing Sciences -

IBC

Pharmacy -

Columbia College

Associate of Business Administration -

ICPR Junior College

High School Diploma -

Blanca Malaret