Yelitza Albino Valentin
Riverview,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicate Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
BridgePrep Academy Charter School
08.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Junior Manager
Rainbow Shops
09.2017 - 08.2020
- Supervised various tasks in quest of completing project.
- Fostered cross-office communication to support information flow across departments.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Performed basic clerical duties, set up meetings and assisted with budgeting reports.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Nurse
Hogar De Ancianos El Jardin Del Eden
01.2013 - 12.2013
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
Sales Associate
Zoom Moda
01.2010 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Nursing
Instituto De Banca Y Comercio - Aguadilla
Aguadilla Puerto Rico01.2012
High School Diploma -
Escuela Superior Blanca Malaret
90 Cll Pedro Rodriguez Acosta, Sabana Grande, 006305.2000
Skills
- Referral Coordination
- Office Supplies Inventory Management
- Issue Handling
- Speaking
- Telephone Reservations
- Verbal and Written Communication
- Office Supply Ordering
- Bilingual
- Coordination
- Sorting and Labeling
- Critical Thinking
- Reading Comprehension
- Listening Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
BridgePrep Academy Charter School
08.2020 - Current
Junior Manager
Rainbow Shops
09.2017 - 08.2020
Nurse
Hogar De Ancianos El Jardin Del Eden
01.2013 - 12.2013
Sales Associate
Zoom Moda
01.2010 - 01.2012
Bachelor of Science - Nursing
Instituto De Banca Y Comercio - Aguadilla
High School Diploma -
Escuela Superior Blanca Malaret
Similar Profiles
Nishka MoralesNishka Morales
3rd Grade Teacher at BridgePrep Academy Charter School3rd Grade Teacher at BridgePrep Academy Charter School
MELISSA ALVAREZMELISSA ALVAREZ
Team Lead Middle School at BridgePrep Academy Charter SchoolTeam Lead Middle School at BridgePrep Academy Charter School
Adriana FigueraAdriana Figuera
Kindergarten Teacher at BridgePrep Academy Charter SchoolKindergarten Teacher at BridgePrep Academy Charter School