Yelitza Centeno

• Answered customer questions about hours, seating, and menu information.
• Checking in big groups (15+) in a timely and efficient manner.
• Tell guests about everything the hotel offers in detail while answering any questions guests may have.
• Switch positions in the middle of a shift to better help my team
• Work as a team with all hotel team members, including housekeeping, valet, front desk agents, and
  event coordinators.
• Worked the Pool Club, where I handled ResortPass and 7Rooms reservations, additionally sold day
  passes, daybeds, and cabanas at the door.
• Find Solutions when tickets are not showing or guests themselves need guidance
  
• Stay up to date with all events going on in the hotel to best guide any visitor and keep order.
• Be in touch with the marketing standards of the hotel to better communicate with guests to optimize
  sales
• Offer the best hospitality to provide comfort for guests' stay, provide full experiences to those who
  purchase passes or tickets to an event, and be the first, positive, and inviting face guests encounter.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Promoted business loyalty by fostering positive customer relationships.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Take initiative when groups are considering the hotel for events such as weddings, and immediately provide a rundown along with a tour while advocating for the Hotel.

• Handled cash transactions and maintained sales and payments records accurately

• Organize contracts and ensure they are up to date as required.
• Communicate with other companies to receive information about square footage sheets, timesheets,
and invoices.
• Communicate with the contractor and subcontractors to ensure we are paying the correct amounts
on payroll.
• Make checks on quick book.
• Translating all Spanish inquires for those who needed me to
• Entry data for payroll using Microsoft Word.
• Retrieve any paperwork the Accounting team requires and take them to their office.
• Constantly going over calculations to ensure the amounts are correct.
• Organize pay stubs we payed employees by company and date.

• Increased productivity through organization and multi tasking.
• Handled assignments independently with good judgement and critical thinking skills.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with partner companies through professional demeanor and excellent interpersonal skills.
• Streamlined invoice processing to ensure timely payments and financial operations weekly.