Yelixia Munoz
Hidalgo,TX
Summary
Proven Customer Service Representative at Mission Veterinary Hospital, adept in problem-solving and critical thinking, significantly enhancing customer loyalty. Skilled in data entry and active listening, excelled in high-pressure situations, ensuring swift resolutions. Demonstrated exceptional computer proficiency and professional telephone demeanor, contributing to a superior customer experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mission Veterinary Hospital
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited good energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floor when needed and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Cashier
Carters Oshkosh
01.2022 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Associate of Science -
South Texas College
McAllen, TX06.2026
High School Diploma -
Penn Foster Career School
Scranton, PA06.2022
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Money handling abilities
Payment Processing
Professional telephone demeanor
Appointment Scheduling
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Representative
Mission Veterinary Hospital
05.2023 - Current
Customer Service Cashier
Carters Oshkosh
01.2022 - 05.2022
Associate of Science -
South Texas College
High School Diploma -
Penn Foster Career School
Similar Profiles
Himani Himani null
Veterinary Technician at Mission Veterinary HospitalVeterinary Technician at Mission Veterinary Hospital
Meridth ColeMeridth Cole
Veterinary Technician at Mission Veterinary Emergency and Specialty/Overland Park Veterinary Emergency and SpecialtyVeterinary Technician at Mission Veterinary Emergency and Specialty/Overland Park Veterinary Emergency and Specialty
Taylor ThomanTaylor Thoman
Veterinary Technician at Mission Veterinary Emergency and SpecialtyVeterinary Technician at Mission Veterinary Emergency and Specialty
Zaida FloresZaida Flores
Licensed Vocational Nurse QA/Field Nurse as Needed at Nurses That CareLicensed Vocational Nurse QA/Field Nurse as Needed at Nurses That Care
Alejandro FloresAlejandro Flores
Safety Assistant at ClaycoSafety Assistant at Clayco