Yelizaveta Geurkova
San Francisco,CA
Summary
Detail-oriented professional with extensive experience in administrative support and office operations. I have a proven track record of enhancing operational efficiency and improving internal systems and am recognized for reliability and a solution-focused approach. Committed to delivering high quality work and optimizing processes.
Overview
12
12
years of professional experience
Work History
Care Support Coordinator
Spring Health
New York, NY
05.2022 - 12.2022
- Demonstrated active listening skills to provide effective and empathetic support to members, ensuring confidentiality, and compliance with HIPAA regulations.
- Helped members navigate the provider selection process, taking into account specific preferences and requirements.
- Collaborated with cross-functional teams, including Provider Operations, Care Navigation, Recruiting, HR, Engineering, and Benefits/Billing, to resolve technical issues and provide optimal service to members.
- Resolved technical issues and used a solution focused mentality to support members.
- Multitasked with various communication channels to assist members.
- Trained new and tenured team members.
- Improved KPIs and CSAT ratings for the team.
Administrative Assistant
One Medical
San Francisco Bay Area, CA
08.2020 - 04.2022
- Handled patient inquiries, and provided support via email and phone to ensure timely and accurate resolution.
- Assisted with billing inquiries and verified insurance eligibility to ensure accurate and efficient billing processes.
- Managed consults and procedure orders to ensure timely and accurate scheduling and documentation.
- I volunteered at vaccination and testing sites, providing assistance to thousands of patients in a single day, multiple times a month.
- Scheduled virtual and onsite appointments to ensure a seamless patient experience.
- Maintained the medical supplies inventory and restocked as needed.
- I owned the colposcopy process, overseeing all aspects from scheduling to post-procedure follow-up, and ensuring the highest level of patient satisfaction.
Office Manager and Receptionist
Touch of Modern
San Francisco, CA
09.2018 - 03.2019
- Provided support to the executive team, directors, and management.
- Managed a team of 117 or more employees and 40 or more remote warehouse employees.
- Coordinated weekly and monthly events, lunches, holiday parties, happy hours, and social hours.
- Organized board meetings, and compiled presentations.
- Installed and managed Active Directory, and provided IT support.
- Handled onboarding and offboarding.
- Implemented culture and morale initiatives that highlighted the company's values.
- Oversaw purchasing, inventory, and budget for all office supplies and consumables.
- Streamlined processes and improved employee satisfaction.
Team Lead
TrueAccord
San Francisco, CA
07.2018 - 09.2018
- Collaborated with executive leadership to execute projects in product and content.
- Organized team-building events to improve employee satisfaction and performance.
- Ensured high-quality work output by conducting quality assurance checks.
- Handled call escalations, including debt consolidation, and attorney calls.
Engagement Specialist
TrueAccord
San Francisco, CA
10.2017 - 07.2018
- Exceeded productivity and customer satisfaction goals, achieving over 98% in both metrics.
- Leveraged active listening skills to assist customers and identify personalized debt repayment solutions.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues and errors, improving key metrics, and internal/external customer satisfaction.
- Maintained compliance with industry regulations, such as FDCPA, SCRA, and FTC guidelines, while assisting customers with debt collection procedures.
Sales Associate
Carolina Herrera
San Francisco, CA
06.2016 - 09.2017
- Delivered exceptional customer service by providing expert knowledge of the brand and its products.
- Provided styling expertise to clients, creating total looks aligned with their style and preferences.
- Maintained accurate client records, and developed long-term relationships through exceptional service and follow-up.
Commissioned Sales Associate
Bloomingdales
San Francisco, CA
04.2015 - 04.2016
- Exceeded sales and monthly store goals.
- Conducted monthly audits, and managed opening and closing procedures to ensure smooth operations.
Seasonal Student Poll Worker
San Francisco Department of Elections
San Francisco, CA
11.2013 - 11.2014
- Helped prepare and close down the voting precinct, including setting up equipment and materials.
- Kept tally sheets and street index updated and accurate throughout the voting process.
- Assisted voters with registration, and answered inquiries about the voting process.
- Ensured a smooth and orderly voting experience for all voters.
Office Assistant
George Washington High School
San Francisco, CA
08.2010 - 05.2013
- Served as an Office Assistant at George Washington High School, providing critical support to the office staff.
- Performed data entry tasks.
- Screened and directed incoming phone calls, ensuring that inquiries were handled by the correct party.
Education
Associate of Science - Psychology
City College of San Francisco
San Francisco, CA05-2028
High School Diploma -
Independence High School
San Francisco, CA05.2014
Skills
Core Competencies
Customer Support Calendar and Scheduling Management Data Entry Executive Support Office Administration Calendar & Scheduling Management Patient Coordination Onboarding & Offboarding Event & Meeting Planning Internal Communication Customer Service & Patient Advocacy Conflict Resolution Cross-Functional Collaboration Process Improvement Compliance (HIPAA, OSHA, FDCPA)
Systems & Tools
Google Workspace Microsoft Office Suite Adobe Cloud ATS/HRIS tools EMR and EHR Systems CRM Slack Zoom Salesforce Zendesk Talkdesk Jira Looker Confluence Acuity Workday BambooHR Paycom Paylocity Okta OneLogin Dropbox Canva
Languages
Fluent in English, Russian, and Armenian
Timeline
Care Support Coordinator
Spring Health
05.2022 - 12.2022
Administrative Assistant
One Medical
08.2020 - 04.2022
Office Manager and Receptionist
Touch of Modern
09.2018 - 03.2019
Team Lead
TrueAccord
07.2018 - 09.2018
Engagement Specialist
TrueAccord
10.2017 - 07.2018
Sales Associate
Carolina Herrera
06.2016 - 09.2017
Commissioned Sales Associate
Bloomingdales
04.2015 - 04.2016
Seasonal Student Poll Worker
San Francisco Department of Elections
11.2013 - 11.2014
Office Assistant
George Washington High School
08.2010 - 05.2013
Associate of Science - Psychology
City College of San Francisco
High School Diploma -
Independence High School
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