Yelizaveta Pope
Riviera Beach,FL
Summary
Dynamic professional with extensive experience at Dunkin' Brands, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and implementing effective inventory management systems. Skilled in health and safety compliance, ensuring a safe environment while fostering employee engagement and satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Zips Carwash
Boynton Beach, FL
2026 - Current
- Assisted in daily operations, ensuring adherence to company policies and safety standards.
- Supported management in training new staff on service protocols and customer interaction techniques.
- Contributed to inventory management by tracking supplies and preparing orders for timely restocking.
- Enhanced customer satisfaction through effective problem-solving and addressing service-related issues promptly.
- Monitored team performance, providing feedback to improve service quality and operational efficiency.
Shift Leader
Dunkin' Brands
Riviera Beach, FL
04.2025 - Current
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored new team members on company procedures and best practices.
- Managed inventory levels, ensuring product availability during peak hours.
- Implemented efficient workflow processes to enhance team productivity and reduce wait times.
- Resolved customer complaints effectively, promoting positive brand image and loyalty.
- Conducted regular quality checks to maintain high standards of food safety and cleanliness.
- Collaborated with management to develop promotional strategies that increased sales revenue.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
General Manager
Dunkin' Brands
Gainesville, FL
06.2023 - 10.2025
- Directed operational strategies to enhance store performance and improve customer satisfaction.
- Spearheaded team training initiatives to optimize service efficiency and cultivate employee engagement.
- Implemented inventory management systems to optimize operational efficiency.
- Analyzed sales data to identify trends and enhance marketing strategies.
Education
High School Diploma -
Metro Christian Academy
Madison, TNSkills
- Construction planning
- Site inspections
- Health and safety compliance
- Building regulations
- Scheduling coordination
- Budget control
- Site supervision
- Customer service
- Team leadership
- Verbal and written communication
- Site safety
- Flexibility and adaptability
Certification
Servsafe
Timeline
Shift Leader
Dunkin' Brands
04.2025 - Current
General Manager
Dunkin' Brands
06.2023 - 10.2025
Assistant Site Manager
Zips Carwash
2026 - Current
High School Diploma -
Metro Christian Academy