Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yelognisse Montcho

Springfield,Illinois

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

3
3
years of professional experience

Work History

Back of House Team Leader

Chick-fil-A
03.2022 - 04.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Collected, arranged, and input information into database system.
  • Trained new employee from different background and age

Back of House Team Member

Chick-fil-A
11.2019 - 03.2022
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Assisted with training new BOH staff members on established processes and goals.
  • Prepared food and drinks while following safe food handling procedures.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Maintained and tracked food, cooler, and freezer temperatures.
  • Maintained updated certifications in food safety and sanitation regulations.
  • Checked food preparation and presentation to verify quality and consistency.
  • Created and optimized kitchen systems to reduce waste and improve efficiency.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Followed food safety practices and sanitation guidelines.
  • Removed trash and cleaned kitchen garbage containers.
  • Trained new staff on food preparation and safety procedures.

Education

Bachelor of Arts - Information - Communication

University of Abomey-Calavi
Abomey-Calavi (Benin West Africa)
12.2010

Skills

    - Safety Procedures

    - Overseeing Daily Activities

    - Sales Expertise

    - Bilingual English and French

    - Communication

    - Work Planning and Prioritization

    - Volunteer Tasking

Timeline

Back of House Team Leader

Chick-fil-A
03.2022 - 04.2023

Back of House Team Member

Chick-fil-A
11.2019 - 03.2022

Bachelor of Arts - Information - Communication

University of Abomey-Calavi

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Yelognisse Montcho