Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yelonda Colon

Bluffton,SC

Summary

Dynamic and results-oriented professional with extensive experience at Publix, adept in employee supervision and customer engagement. Excelled in enhancing customer satisfaction and operational efficiency, evidenced by a significant contribution to sales growth. Skilled in communication and teamwork, I thrive in fast-paced environments, consistently meeting and exceeding sales goals through innovative strategies and a focus on continuous improvement.

Overview

17
17
years of professional experience

Work History

Assistant Deli Manager

Publix
02.2013 - Current
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for Number staff by planning and designating shifts and hours.

Meeting Coordinator

Cigna
01.2008 - 01.2012
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for Number staff by planning and designating shifts and hours.

Education

Early Childhood Education - Early Learning And Child Care

Augusta Technical College
Augusta, GA

Skills

  • Customer service
  • Customer engagement
  • Employee supervision
  • Health and safety regulations
  • Communication
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and teamwork
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Calm and pleasant demeanor
  • Operational efficiency
  • Self motivation
  • Goal setting

Languages

Spanish
Limited Working

Timeline

Assistant Deli Manager

Publix
02.2013 - Current

Meeting Coordinator

Cigna
01.2008 - 01.2012

Early Childhood Education - Early Learning And Child Care

Augusta Technical College

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Yelonda Colon