Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yelyzaveta Penchuk

Lake Placid

Summary

Results-oriented Front Office Supervisor with a proven track record of maintaining accurate records, training new employees, and supervising a team to meet quality standards. Skilled in front desk operations, resolving conflicts, and ensuring customer satisfaction. Proficient in suggestive selling and multitasking, with excellent oral and writing communication skills.

Overview

3
3
years of professional experience

Work History

Barista/ Cashier

Origin Coffee Co.
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Front Office Supervisor

Hampton Inn by Hilton
06.2024 - Current
  • Maintained accurate records of all transactions, bookings, and payments
  • Trained new employees in customer service practices and policies
  • Supervised a team of receptionists to ensure quality standards were met
  • Managed front desk operations, including check-in and check-out procedures and guest services
  • Ensured customer satisfaction by providing efficient service and resolving complaints

Night Auditor

Hampton Inn by Hilton
04.2024 - 06.2024
  • Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly
  • Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports
  • Posted room charges and room taxes to guest accounts for payment
  • Ensured all paperwork was completed correctly before closing out shift
  • Reviewed night shift operations for accuracy and compliance with hotel standards

Front Desk Agent

Hampton Inn by Hilton
01.2024 - 06.2024
  • Greeted customers in a friendly and professional manner, while providing excellent customer service
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
  • Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
  • Handled cash, credit and debit card transactions accurately
  • Maintained daily records of guests' accounts including charges, payments, and credits
  • Made and confirmed reservations


Server/Host

Skandi Restaurant
06.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

No Degree - Computer Science

Odesa National Maritime University
Odesa, Ukraine
05-2023

HIGH SCHOOL DIPLOMA -

Plakhtiyivka School #3
Plakhtiyivka, Odesa
06.2021

Skills

  • Suggestive selling
  • Front desk operations
  • Cash handling
  • Multitasking proficiency
  • Team leadership
  • Oral and writing communication

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Barista/ Cashier

Origin Coffee Co.
08.2024 - Current

Front Office Supervisor

Hampton Inn by Hilton
06.2024 - Current

Night Auditor

Hampton Inn by Hilton
04.2024 - 06.2024

Front Desk Agent

Hampton Inn by Hilton
01.2024 - 06.2024

Server/Host

Skandi Restaurant
06.2022 - 06.2023

No Degree - Computer Science

Odesa National Maritime University

HIGH SCHOOL DIPLOMA -

Plakhtiyivka School #3
Yelyzaveta Penchuk