Yemanja Hernandez
West Haven,CT
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Claires Stores Inc
Trumbull, CT
12.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Store Manager
EBLENS
Trumbull, CT
01.2023 - 10.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
Store Manager
Madrag and 10 Spot
Bridgeport, CT
04.2017 - 01.2023
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Store Manager
Burlington
Stamford, CT
05.2013 - 04.2017
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
BBA - Business Administration And Management
Goodwin College
East Hartford, CTSkills
- Recruiting and Hiring
- Team Building and Leadership
- Cash Management
- Staff Supervision
- Multitasking and Organization
- Store Opening and Closing Procedures
- Store Merchandising
- Sales Strategies
- Store Operations Oversight
- Policies and Procedures
- Inventory Management
- Payroll Management
- Administrative Management
- Operations Oversight
- Management Team Building
- Customer Service Management
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Developed and implemented new loss prevention methods which resulted in a 2% reduction in shrinkage rates.
- Exceeded sales goals by average of 22% in [Year].
Timeline
Store Manager
Claires Stores Inc
12.2023 - Current
Store Manager
EBLENS
01.2023 - 10.2024
Store Manager
Madrag and 10 Spot
04.2017 - 01.2023
Assistant Store Manager
Burlington
05.2013 - 04.2017
BBA - Business Administration And Management
Goodwin College
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