Yemely Estrada
Boynton Beach,FL
Summary
I am a dependable, detail oriented with a history of very hard working and meeting company needs with consistent and organized practices. I am skilled in adapting to new situations and challenges. I provide work ethic with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fusion BPO Services
Boca Raton, FL
10.2023 - 09.2024
- My position as a Customer Service Representative. Has included specializing in resolving customer inquiries. While working in Fusion, I adapted a skill in handling billing concerns/questions, troubleshooting any device/service issues, and managing a customer's account with accurate solutions. Working in Fusion has also allowed me to gain skills using CRM software system and has allowed me to properly adhere to and manage customers' accounts, allowing customer satisfaction, great retention skills, strong problem-solving abilities, and effective communication skills.
Call Center Representative
Call 4 Health
Delray Beach, FL
02.2022 - 09.2023
- My position as a Call Center Representative included handling patients' inquiries and handling patient medical information with confidentiality. At Call 4 Health, my position also included assisting patients by writing messages to their provider regarding their medication, sickness, or any pain or medication questions/concerns they may have. My position also included scheduling appointments, resolving patients' issues effectively, as well as using communication skills, empathy, and committing to delivering support with enhancing patient satisfaction.
Retail Sales Associate
Carters Oshkosh
Boynton Beach, FL
11.2021 - 02.2022
- My position as a Retail Store Associate typically included assisting customers with finding products, answering questions, processing transactions, managing returns and exchanges, and handling cash. My position at Carters would also include maintaining the store presentation, such as keeping the store clean and organized, restocking shelves, and setting up displays.
Education
High School Diploma -
John I. Leonard High School
Greenacres, FL05-2023
Skills
- Communication Skills
- Appointment Scheduling
- Patient Care
- Compassion and Empathy
- Medical Terminology
- Medical Records
- Customer Service
- Problem-solving abilities
- Payment Processing
- Cash Handling
Certification
- CNA (Certified Nursing Assistant) 08/09/2024
- BLS (Basic Life Support) 08/10/2024
- CPR (Cardiopulmonary Resuscitation) 08/10/2024
Timeline
Customer Service Representative
Fusion BPO Services
10.2023 - 09.2024
Call Center Representative
Call 4 Health
02.2022 - 09.2023
Retail Sales Associate
Carters Oshkosh
11.2021 - 02.2022
High School Diploma -
John I. Leonard High School
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