Yemely Sanchez
Passaic
Summary
Dynamic Sales Associate with proven expertise at CVS Pharmacy, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and cash handling, I fostered strong customer relationships, contributing to a notable increase in repeat business. Adaptable and committed to maintaining a positive shopping experience in high-pressure environments.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
07.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Supervisor
CVS Pharmacy, Retail
02.2022 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Sales Associate
CVS Pharmacy, Retail
07.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Sales Associate
Burlington
10.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Medical Assistant Certification - Medical Assistant
American Institute
Passaic, NJHigh School Diploma -
Bronx School For Law Government And Justice
The Bronx, NY06-2018
Skills
- Vital signs monitoring
- HIPAA compliance
- Vital sign monitoring
- Immunization administration
- Medical terminology
- Patient scheduling
- Adaptable mindset
- Medical Billing Understanding
- Emergency response readiness
- Medical transcription
- Phlebotomy proficiency
- Inventory management
- Patient care coordination
- Diagnostic testing assistance
- Specimen collection
- Healthcare software navigation
- Needs assessments
- Insurance verification
- Organizational growth
- Motivational interviewing
- Lab result interpretation
- Appointment setting
- Problem-solving capacity
- Cultural history
- Clinical applications
- Infection control procedures
- Electronic health records management
- Wound care management
- Patient confidentiality
- Exam room preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Home Depot
07.2024 - 12.2024
Supervisor
CVS Pharmacy, Retail
02.2022 - 11.2023
Sales Associate
CVS Pharmacy, Retail
07.2021 - 02.2022
Sales Associate
Burlington
10.2019 - 08.2021
Medical Assistant Certification - Medical Assistant
American Institute
High School Diploma -
Bronx School For Law Government And Justice
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