Yemi Hopkin
NEEDHAM HEIGHTS,MA
Overview
6
6
years of professional experience
Work History
Tutor
Massachusetts Bay Community College
09.2023 - 01.2024
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Waitress
Cook
05.2023 - 08.2023
- Collaborated with team members to consistently provide efficient service during peak hours.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Dunkin Donuts Crew Member
Dunkin' Brands Group Inc.
08.2018 - 05.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
Retail Sales Associate
Windsor Fashions
01.2018 - 07.2020
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Science - Business Management
Massachusetts Boston University
Boston, MA01.2025
Associate of Science - Electrical Engineering
Massachusetts Bay Community College
Wellesley Hills, MA12.2023
Skills
- Decision-Making
- Friendly, Positive Attitude
- Project Planning
- Bilingual in Amharic
- Collaboration
- Time-management
- Conflict resolution
- Interpersonal skills
- Self-motivation
Timeline
Tutor
Massachusetts Bay Community College
09.2023 - 01.2024
Waitress
Cook
05.2023 - 08.2023
Dunkin Donuts Crew Member
Dunkin' Brands Group Inc.
08.2018 - 05.2021
Retail Sales Associate
Windsor Fashions
01.2018 - 07.2020
Bachelor of Science - Business Management
Massachusetts Boston University
Associate of Science - Electrical Engineering
Massachusetts Bay Community College