Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yemi Ogbe

Grand Prairie,TX

Summary

Proactive Lockbox Document Processor with extensive experience in document sorting, logging, and work order creation. Expert in handling customer concerns, improving resolution times, and maintaining detailed records. Skilled in Adobe Acrobat, Microsoft Office, workflow management, and quality management, bringing strong organizational and time management skills to ensure efficient operations.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lockbox Document Processor

Frost Bank
04.2023 - Current
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Handled escalated customer concerns with professionalism and diplomacy, often resolving issues satisfactorily without further intervention from higherups.
  • Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Customer Service Representative

JPMorgan Chase (Ranstad)- Team Lead
04.2021 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Quality Control Inspector

DHL ECommerce
06.2020 - 04.2021
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Applied Science - Statistics

Kwara State Polytechnics
Kwara State, Nigeria
06-2012

Skills

  • Adobe Acrobat
  • Microsoft Office
  • Document Review
  • Workflow Management
  • Information Management
  • Data accuracy
  • Document organization
  • Quality Management
  • Multitasking
  • Data Entry
  • Complaint resolution
  • Customer Relationship Management (CRM)

Certification

Texas All Lines Adjuster License


Timeline

Lockbox Document Processor

Frost Bank
04.2023 - Current

Customer Service Representative

JPMorgan Chase (Ranstad)- Team Lead
04.2021 - 04.2023

Quality Control Inspector

DHL ECommerce
06.2020 - 04.2021

Associate of Applied Science - Statistics

Kwara State Polytechnics

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