Yemisirach Weber
Seattle,WA
Summary
Proven track record in enhancing security and customer satisfaction at Sound Transit through advanced surveillance techniques and exceptional communication skills. Spearheaded training programs and incident response strategies, improving operational efficiency. Skilled in sensitive information handling and fostering teamwork, consistently prioritizing safety and compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Control Center Operator
Sound Transit
03.2024 - Current
- Maintained detailed documentation related to incident investigations, ensuring comprehensive records were available for future reference or legal purposes.
- Collaborated with colleagues to develop comprehensive training programs for new technicians, resulting in increased efficiency and effectiveness.
- Coordinated incident response efforts with other departments, promoting cross-functional collaboration during crisis situations.
- Acted as a liaison between the Security Operations Center and other departments within the organization, fostering strong working relationships and promoting information-sharing activities.
- Provided technical guidance to junior team members, fostering a positive learning environment while reinforcing key skills development among staff members.
- Participated in regular audits to assess compliance with regulatory requirements and internal policies related to information security standards.
- Served as an on-call resource for after-hours support, providing critical assistance during emergency events or high-risk periods.
- Implemented automation solutions to streamline routine tasks, freeing up time for higher-priority responsibilities.
Telecommunications Specialist
Direct Interactions
01.2023 - 03.2024
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
Patient Care Representative
University of Washington Medical Center
12.2022 - 03.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
Education
Associate of Science - Medical Assisting
IntelliTec College - Colorado Springs
Colorado Springs, CO09.2022
High School Diploma -
Fruita Monument High School
Fruita, CO07.2020
Skills
- Organizational Skills
- Effective Communication
- Customer Service
- Relationship Building
- Sensitive information handling
- Active Listening
- Workplace Safety
- Situational Awareness
- Incident Reporting
- Security policy enforcement
- Surveillance techniques
- Access Control Management
- Incident documentation
- Report Preparation
- Teamwork and Collaboration
- Data Entry
- Written Communication
- De-Escalation Techniques
Certification
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Timeline
Security Control Center Operator
Sound Transit
03.2024 - Current
Telecommunications Specialist
Direct Interactions
01.2023 - 03.2024
Patient Care Representative
University of Washington Medical Center
12.2022 - 03.2024
Associate of Science - Medical Assisting
IntelliTec College - Colorado Springs
High School Diploma -
Fruita Monument High School
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
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