Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Yen Vo

10178 Santa Lorena Court, Las Vegas,Nevada

Summary

Dedicated luxury retail professional with 10 years of experience delivering exceptional service and driving strong business results in high-end fashion environments. Passionate about storytelling through craftsmanship, fostering meaningful client relationships, consistently exceeding sales targets, and elevate everyday interactions into curated luxury experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Advisor / Key Holder

Bottega Veneta -Wynn Plaza
Las Vegas, NV
09.2023 - Current
  • Surpassed the annual sales target by $1.4M as a Client Advisor, leveraging deep product knowledge and exceptional relationship-building skills to drive revenue growth within the brand.
  • As a key holder, I am also responsible for store operations, opening/closing procedures, and I am recognized for effectively overcoming client hesitation through customer service, along with team support.
  • I introduced and developed 3 new clients who consistently shop with me into long-term VICs through my personal services and trust-building with them for the brand.
  • Sold 5 exotic leather pieces from January to April, on track to meet the store goal of 6, demonstrating expertise in high-ticket sales and deep product knowledge.

Client Advisor

Tiffany & Co
Las Vegas, NV
03.2022 - 09.2023
  • Provide assistance to clients in a high-end luxury environment, including diamond consulting, styling, and client supports.
  • Engage in daily clienteling activities for an hour to two hours, reaching out to clients through social media to nurture relationships and encourage repeat business.
  • Consistently surpass monthly sales goals, contributing to store revenue of over $100,000.
  • Archived sales milestone of 1 million within the first 6 months of employment in 2022.

Team Lead

Vera Bradley
Las Vegas, NV
01.2020 - 03.2022
  • Resolved customer complaints and adapted policies to meet changing needs.
  • Utilized social media channels and virtual appointments to promote products and expand customer base.
  • Collaborated with Store Manager to implement customer service improvement initiatives.
  • Conducted regular performance evaluations and provided constructive feedback to enhance employee development.
  • Educated customers on special pricing opportunities and company offerings.

Sales Associate

Pandora
Las Vegas, NV
01.2016 - 12.2019
  • Assisted an average of 30 customers per day in selecting and recommending items.
  • Contributed to sales growth through exceptional customer services.
  • Archived sales target and ranked among the top 10 sales associates in the company within three years.
  • Expertise in managing customer account by analyzing customers' past purchases.
  • Answered over 20 phone calls to assist customers with questions and concerns.

Education

Studied Nursing- 2021 -

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Ability to perform well under pressure
  • strong teamwork and collaboration skills
  • Attention to details
  • Quick and efficient grasp new concepts
  • Excellent multi- tasking abilities
  • Professional appearance and demeanor
  • Active listening and understanding skills
  • Proficient in Microsoft Office

Languages

  • Fluent in Vietnamese and English (speaking and writing).
  • Basic listening and speaking skills in Mandarin Chinese.

Certification

  • Diamond Training with Tiffany and Company "What's inside the blue box" courses.
  • "Selling Tiffany Diamonds and 12 Months Strategy for Outreach" courses in 2022

Timeline

Client Advisor / Key Holder

Bottega Veneta -Wynn Plaza
09.2023 - Current

Client Advisor

Tiffany & Co
03.2022 - 09.2023

Team Lead

Vera Bradley
01.2020 - 03.2022

Sales Associate

Pandora
01.2016 - 12.2019

Studied Nursing- 2021 -

University of Nevada - Las Vegas

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Yen Vo