Yendi Silva
Tucson,AZ
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
SAN JOSE CLINIC
Houston, TX
04.2023 - 11.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Pharmacy Technician
Walmart Vision Center / Walmart Pharmacy
Rosenberg, TX
11.2022 - 04.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Answered telephones to respond to questions or requests.
Pharmacy Technician
Walgreens
Rosenberg, TX
08.2021 - 11.2022
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted in training new employees on pharmacy procedures.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
Seasonal Sales Associate and Cashier
Kohl's
Rosenberg, TX
08.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
Seasonal Sales Associate
JCPenney
Rosenberg, TX
09.2018 - 05.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions and offered product advice.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Boost Mobile
Rosenberg, TX
08.2018 - 09.2018
- Answered incoming calls from potential customers, provided product information and answered questions.
- Developed relationships with customers in order to increase sales opportunities.
- Recorded customer contact information accurately in the database system for future reference.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Upsold additional products or services when applicable during phone calls.
- Kept track of daily sales performance against targets set by management.
- Conducted follow-up calls with existing clients to cross-sell new products.
Education
High school or equivalent -
Brazos High School
Skills
- Insurance Billing
- Supply Restocking
- FDA compliance
- Insurance Verification
- Medication Dispensing
- Workflow Optimization
- Stocking shelves
- Supporting pharmacy operations
- Healthcare regulations
- Point of sale systems proficiency
- Troubleshooting malfunctioning equipment
- Pharmacy operations
- Quality assurance and control
- Proper labeling procedures
- Pharmaceutical Calculations
- HIPAA
- Problem-solving skills
- Interpreting orders
- Ordering and stocking medications
- Verifying orders
- Billing support
- Drug Inventory Control
- Order Verification
- Drug Inventory Management
- Regulatory Compliance
Certification
- CPhT, 02/01/23, 02/01/25
- Registered Pharmacy Technician, 12/01/23, 10/01/25
- Pharmacy Technician Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
Languages
- English, Expert
- Spanish, Fluent
Timeline
Pharmacy Technician
SAN JOSE CLINIC
04.2023 - 11.2023
Pharmacy Technician
Walmart Vision Center / Walmart Pharmacy
11.2022 - 04.2023
Pharmacy Technician
Walgreens
08.2021 - 11.2022
Seasonal Sales Associate and Cashier
Kohl's
08.2019 - 12.2019
Seasonal Sales Associate
JCPenney
09.2018 - 05.2019
Sales Associate
Boost Mobile
08.2018 - 09.2018
High school or equivalent -
Brazos High School
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