Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
YENDRI VARGAS

YENDRI VARGAS

Charlotte,NC

Summary

Accomplished Massage Therapist with a robust background at South Charlotte Spine And Wellness Center, enhancing client well-being through specialized treatments including deep tissue and Swedish massage. Skilled in relationship building and client relations, I significantly boosted client retention rates. Expert in therapeutic touch and customer service, committed to elevating customer satisfaction and wellness.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Massage Therapist

South Charlotte Spine And Wellness Center
01.2019 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
  • Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Performed aroma therapies and specialized relaxation techniques.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Developed customized massage programs to meet unique requirements.

Laundry Attendant

Laundry Design
01.2016 - 10.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Raised awareness on environmental issues by organizing and participating in community clean-up events, leading to increased public engagement.

Customer Service Cashier

Belks Warehouse
11.2014 - 01.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Skills

  • Deep Tissue Massage
  • Swedish Massage
  • Professionalism and Ethics
  • Stress Relief Massage
  • Massage Therapy
  • Aroma Therapy
  • Self-Care Practices
  • Therapeutic touch
  • Customer Needs Assessment
  • Reflective listening
  • Reflexology
  • Body Mechanics
  • Relationship building and management
  • Front Desk Management
  • Wellness Programs
  • Strong manual dexterity
  • Physical Strength
  • Shiatsu Technique
  • Service Optimization
  • Customer Service
  • Client Relations
  • Muscle and Soft Tissue Massage
  • Relationship Building
  • Appointment Scheduling
  • Effective Communications
  • Licensed Massage Therapist (LMT)
  • Wellness Maintenance
  • Aromatherapy and Reflexology
  • Essential Oil Application
  • Pressure Points
  • Team Collaboration
  • Essential Oil Preparation and Blending
  • Cash Handling
  • Email and Phone Etiquette
  • Client Records Maintenance
  • Product and Service Promotion
  • Staff Training
  • Heat Therapy
  • Payment Processing
  • Inventory Management
  • Registered Massage Therapist
  • Workflow Management
  • Customer Invoicing
  • Massage Demonstration
  • Physiotherapy
  • Inbound Phone Call Management
  • Social skills
  • Reflexology Techniques
  • Physiology Understanding

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Supervised team of Number staff members.
  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result by completing Task with accuracy and efficiency.

Affiliations

  • National Association of Social Workers
  • Lions Club
  • Society of Human Resource Management

Certification

  • Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.
  • Registered Massage Therapist (RMT) - State/Province Associations or Regulatory Bodies.
  • Reflexology Certification – Reflexology Association of America.
  • Thai Massage Certificate – Thai Healing Alliance International.
  • Board Certified in Therapeutic Massage and Bodywork (BCTMB) - National Certification Board for Therapeutic Massage & Bodywork.
  • Licensed Massage Therapist (LMT) - State Board of Massage Therapy.
  • Ashiatsu DeepFeet BarTherapy® Certifiation- DeepFeet BarTherapy.
  • Teaching English as a Foreign Language (TEFL) Certification
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)
  • State Driver's License
  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • Certified Nursing Assistant (CNA)

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Massage Therapist - South Charlotte Spine And Wellness Center
01.2019 - Current
Laundry Attendant - Laundry Design
01.2016 - 10.2018
Customer Service Cashier - Belks Warehouse
11.2014 - 01.2017

Similar Profiles

CREATE PROFILE
YENDRI VARGAS