Yenei Urra
Miami,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Manager
McDonald's
Portland, OR
04.2021 - 12.2023
- Created training modules and documentation to train staff.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Nursing
Calixto Garcia
Habana , Cuba
02.2013 - 03.2017
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Taught classes on topics such as nutrition, wound care, pain management, medication administration.
- Monitored and managed various treatment and care interventions.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Prepared detailed reports on patient progress which were presented at weekly staff meetings.
- Provided nursing care for patients with various medical diagnoses and treatments.
Education
High School Diploma -
Ipuec Dulce Maria Escalona
Cuba 06-2010
Skills
- Expense Tracking
- Business Administration
- Performance Management
- Team Leadership
- Sales Management
- Staff Management
- Product Management
- Staff Training and Development
- Time Management
- Schedule Preparation
- Staff Development
- Workforce Management
- Financial Management
- Complaint Handling
- Quality Control
- Customer Service
- In-Store Support
- Computer Skills
- Calm Under Pressure
Languages
Spanish
Professional
Timeline
Manager
McDonald's
04.2021 - 12.2023
Nursing
Calixto Garcia
02.2013 - 03.2017
High School Diploma -
Ipuec Dulce Maria Escalona
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