Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yeneidis Montenegro

Naples,FL

Summary

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeper

Grupo Eulen
02.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

House Cleaner

Argen Clean
10.2022 - 02.2023
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Hotel Front Desk Receptionist

Playa Blanca
09.2017 - 07.2022
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved service-related problems and documented actions in system.
  • Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.

Education

High School Diploma -

Carlos Manuel De Cespedes Institude
Isla De La Juventud, Cuba
06.2008

Skills

  • Infection Control
  • Residential Cleaning
  • Customer Service
  • Guest Relations
  • Cleaning Techniques
  • Supply Inventory Management
  • Budget Control
  • Excellent Oral and Written Communication
  • Hospitality Background
  • Complex Problem-Solving
  • Health and Safety Compliance
  • Teamwork
  • Quality Assurance
  • Physically Strong
  • Exceptional Communicator
  • Customer-Oriented

Certification

  • HHA - Home Health Aide
  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Housekeeper

Grupo Eulen
02.2023 - Current

House Cleaner

Argen Clean
10.2022 - 02.2023

Hotel Front Desk Receptionist

Playa Blanca
09.2017 - 07.2022

High School Diploma -

Carlos Manuel De Cespedes Institude
  • HHA - Home Health Aide
  • First Aid/CPR Certified
Yeneidis Montenegro