YENEY MILIAN
Cape Coral
Summary
Dynamic Sales Manager with a proven track record at AutoNation Toyota Fort Myers, excelling in key account development and exceeding sales goals. Skilled in solution selling and sales team training, I foster strong customer relationships, achieving a closing percentage of over 3% on 4500+ RO's while driving revenue growth through effective product knowledge and communication.
Overview
10
10
years of professional experience
Work History
Sales Manager (SERVICE TO SALES)
AutoNation Toyota Fort Myers
07.2021 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate trade opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales. Keeping a closing percentage of 3% and higher on 4500+ RO's.
- Tied with everyday desk manager responsibilities: training, hiring, making manager appointments confirmation phone calls, managing inventory, sales meeting etc.
Finance Manager
Honda of Fort Myers
05.2020 - 07.2021
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations.
- Greeting customers to quickly and effectively transition from Sales to Finance during their vehicle purchase process.
- Gaining superior product knowledge to effectively recommend financing options and other products to customers.
- Setting and achieving targeted sales.
- Highly detail-oriented and organized.
Sales Manager
Offlease Only Miami
11.2017 - 05.2020
- Maintaining a highly-engaged work force- conducting active vehicle appraisals.
- Responsible for the development of sales staff.
- Oversee daily routine of employees and monitor performance.
- Managed accounts to retain existing relationships and grow share of business.
- Assist in opening the Broward location.
- 2019 Dealer of the Year-Dealer Rater Award.
- Ranked in the top 3 Florida Used Car Location for Unit Sales Volume- Monthly average 900 vehicles sold.
BDC Manager
Offlease Only Miami
03.2017 - 11.2017
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Deal with all out of state customers, prepare paperwork per customers state laws and regulations.
- All export customers-shipping-customers-delivery.
Sales Consultant
Offlease Only Miami
05.2016 - 03.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Consistently sold 30+ cars a month with a high of 50 cars.
- Five star rated in Dealerrater, certified.
Education
Bachelor of Science - Criminology
University of Florida
Gainesville, Florida, FLSkills
- Key account development
- KPI analysis
- Territory sales management
- Sales operation
- Sales team training
- Sales presentation
- Solution selling
- Sales tracking
- Verbal and written communication
- Product knowledge
- Service-driven sales
- Exceeds sales goals
- Goals and performance
- Product and service management
- Sales planning
- Bilingual in Spanish
Timeline
Sales Manager (SERVICE TO SALES)
AutoNation Toyota Fort Myers
07.2021 - Current
Finance Manager
Honda of Fort Myers
05.2020 - 07.2021
Sales Manager
Offlease Only Miami
11.2017 - 05.2020
BDC Manager
Offlease Only Miami
03.2017 - 11.2017
Sales Consultant
Offlease Only Miami
05.2016 - 03.2017
Bachelor of Science - Criminology
University of Florida