Yeng Moua

Led sales team to exceed monthly targets through strategic planning and effective coaching.

• Developed training programs to enhance product knowledge and customer engagement skills among staff.
• Analyzed market trends to identify opportunities for growth and expansion in competitive landscape.
• Monitored inventory levels, ensuring optimal stock availability aligned with sales forecasts and demand trends.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Desking deals for profit on front end and back
• Controlling floor traffic and doing early manager engagements.

• Explained and upsold warranties and protection
• Executed regular assessments of CIT and PVR to guarantee adherence to industry benchmarks.
• Desk and prepare deals when Sales manager is not present
• Close deals out on showroom
• Maintain regulations and standard
• Follow financing procedures and maintain good CSI
• Book and close out deals for month end

• Explained and upsold warranties and protection
• Maintained CIT and PVR to meet Standards
• Desk and prepare deals when Sales manager is not present
• Close deals out on showroom
• Maintain regulations and standard
• Follow financing procedures and maintain good CSI

• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Completed registration paperwork and sales documentation.
• Negotiated purchase prices and explained sales, warranty, and optional products.

• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Completed registration paperwork and sales documentation.
• Negotiated purchase prices and explained sales, warranty, and optional products.

• Parked and retrieved cars according to customer needs.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Parked and retrieved vehicles to enhance efficient use of parking space.
• Followed safety protocols for personal, guest and automobile safety.
• Monitored and secured lot, reporting suspicious activity to management for quick resolution.

• Conducted performance reviews and provided feedback to managers on employee performance.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Generated and analyzed reports to monitor employee engagement and attrition trends.