Yeni Morales
Hialeah,FL
Summary
Proven track record in enhancing customer relationships and streamlining office operations, evidenced by roles at Banco Popular Cuba and Empresa Semilla. Excelled in client relations and office administration, achieving high customer satisfaction ratings. Skilled in document preparation and adept at fostering positive interactions, I bring a blend of hard and soft skills to drive organizational success.
Overview
17
17
years of professional experience
Work History
Secretary's Assistant
Empresa Semilla
01.2020 - 05.2024
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Relationship Banker
Banco Popular Cuba
11.2013 - 12.2019
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Analyzed customers' financial information to deliver personalized account guidance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Teacher of Art
Elementary School
09.2007 - 10.2013
- Documented student work in order to exhibit and celebrate learning process of each child.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Collaborated with other teachers to create interdisciplinary projects, connecting art with other subject areas.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Assessed student work and provided constructive feedback.
Education
Psychology’s Bachelor - Psychology
University Central Martha Abreu of Las Villas
Santa Clara Cuba06.2013
Skills
- File Management
- Scheduling appointments
- Client Relations
- Office Administration
- Calendar Management
- Document Preparation
- Customer Service
- Data Entry
Timeline
Secretary's Assistant
Empresa Semilla
01.2020 - 05.2024
Relationship Banker
Banco Popular Cuba
11.2013 - 12.2019
Teacher of Art
Elementary School
09.2007 - 10.2013
Psychology’s Bachelor - Psychology
University Central Martha Abreu of Las Villas
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