Yeni Romero
Salt Lake City
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Community Health Center, Inc.
West Valley City
12.2019 - Current
- My job with CHC is to answer phone calls for patients wanting to set appointments, request medication, check on there lab results or leave a message for there doctor.
- I also answer msg that are sent through our online portal.
Front Desk Receptionist
The Spine Institute
Murray
12.2024 - 05.2025
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained organized calendar for staff.
- Maintained front desk area, ensuring cleanliness and professionalism.
- Provided excellent customer service by responding quickly to inquiries via phone ,email and text in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Collections Specialist
Discover Financial Services
West Valley City
06.2018 - 11.2019
- Worked in there collections department as a miner witch consisted of trying to get the right party on the phone then transferring to someone lees for further assistance, also left ally of voicemails and messages with third party's.
- Did 30day Delincuencia collection for like 2 or 3 months witch consisted of actually working with the card members and trying to collect what they owed or offer programs to help them.
Costumer relation representative
AmeriGas
Salt Lake City
08.2015 - 04.2018
- My responsibility at these job was taking inbound calls from customers who needed propane delivery or new propane installations, I also had paper work to do from work done by service tech sand delivery drivers done the previous day.
- We also had walk In customers that we had to help if they purchased gas at our location or any other propane equipment.
- Every day at Amerigas was different and full of different things to do like run reports post, post checks, make outbound calls, and answer customer questions or fix problems on there acts.
Call center representative
JCPenney
Salt Lake City
03.2015 - 08.2015
- Took inbound calls from the employees working in the JC Penny stores going through a computer and program conversion.
- I also made outbound calls to each store to make sure they were ready for there conversion to the new system on there scheduled dates.
- I took calls from the stores that had any questions on there new program and also questions during there conversion time.
Call Center Customer Service Rep
ADP
Salt Lake City
10.2014 - 02.2015
- Answered incoming calls for the open enrollment program they have there.
- I would help customers enroll for there benefits over the phone or answer any questions they had on there plan they were going to get, I also assisted customers with any changes they had to make on there plans.
- I learned how to deal with customers and do great customer service as well as learning more about types of insurance and spending accounts.
Pizza Cook
Pizza Hut
Salt Lake City
01.2013 - 10.2014
- I was a cook for most of the time I was there but also answered customer phone calls and took orders over the phones.
- I learned how to deal with complains and also with upset customers and how to problem solve.
- Skills Used: Hard work, dedication, communication and cleanings.
Education
High school or equivalent -
West High School
Salt Lake City, UT06.2013
Skills
- Microsoft office
- CSR
- Customer Support
- Customer Care
- Call Center
- Customer Service
- Customer service
- Data entry
- Appointment scheduling
- Problem resolution
- Call handling techniques
- Team collaboration
- Adaptability to change
- Verbal and written communication
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Additional Information - Description
I am a responsible and hard working girl. I love learning new things and can learn things pretty quickly. I enjoy working with others and helping customers with any problems they may have. I know how to multitask and love being very organized with everything. In my free time, I do nails for family and friends and enjoy organizing parties for my nieces and nephews by doing backdrops and treat tables for them. I also spend a lot of time with my family and friends.
Timeline
Front Desk Receptionist
The Spine Institute
12.2024 - 05.2025
Call Center Representative
Community Health Center, Inc.
12.2019 - Current
Collections Specialist
Discover Financial Services
06.2018 - 11.2019
Costumer relation representative
AmeriGas
08.2015 - 04.2018
Call center representative
JCPenney
03.2015 - 08.2015
Call Center Customer Service Rep
ADP
10.2014 - 02.2015
Pizza Cook
Pizza Hut
01.2013 - 10.2014
High school or equivalent -
West High School
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