Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yeni Sandoval

Pearland,TX

Summary

I am a very amicable person,I work well with others.

I am a team player but I also work very well independently.

Overview

10
10
years of professional experience

Work History

Front Office Specialist

Texas Children's Pediatrics
Pearland, TX
04.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered telephone calls, responded to inquiries and provided information regarding services.
  • Maintained customer accounts by recording and updating account information.
  • Processed payments accurately and efficiently.
  • Scheduled appointments for clients according to established procedures.
  • Provided administrative support to other departments when needed.
  • Resolved customer complaints promptly and courteously.
  • Tracked inventory levels of office supplies while managing orders placed with vendors.
  • Maintained cleanliness of front desk area by organizing materials on a regular basis.
  • Operated office equipment such as computers, printers, copiers, scanners.
  • Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
  • Provided assistance to visitors in finding their way around the office premises.
  • Made appointment for customers, mailed reminders and added details to office calendar.
  • Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
  • Handed out forms to complete or update and put newest information into computer database.
  • Greeted incoming patients, completed registration procedures and checked each into system.
  • Answered office phone and emails to schedule appointments, answer questions and document information.

Eligibility Clerk Harris Health System

Harris Health Center
HOUSTON, TEXAS
08.2022 - Current
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Entered client information and files into databases for further review and tracking.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Maintained positive working relationship with fellow staff and management.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

COVID-19 Screener

Harris Healthcare
Houston, TX
04.2021 - 05.2022
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Documented data in designated system to present to client upon request.
  • Offered protective masks and face shields to guests.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.

Sales Floor Associate Cashier

Payless Shoe source
Houston, TX
08.2018 - 02.2019
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Crew Member

McDonald's
Houston, TX
01.2015 - 12.2018
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Answered customer questions and took orders.
  • Totaled bills, accepted payments and returned change.
  • Packed fast food products in approved containers, cups and bags.

Receptionist

Sam Jamison Middle School
Pearland
04.2024 - Current
  • Compiled data from various sources into organized reports for management review.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with special projects assigned by management when required.
  • Verified visitors' identification cards before allowing access to the building.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Processed payments and updated accounts to reflect balance changes.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered and directed incoming calls using multi-line telephone system.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

High School Diploma -

Innovative Approaches To Education
San Antonio, TX
12.2021

Skills

  • Work ethic
  • Friendly, positive attitude
  • Fluent in Spanish
  • Microsoft Office
  • Basic Math
  • Training & Development
  • Active listening
  • Reliable and trustworthy
  • Organization
  • Teambuilding
  • Office equipment operation
  • Effective communication
  • Team collaboration
  • Clerical support
  • Cultural sensitivity
  • Payment processing
  • Front desk operations
  • Telephone skills
  • Positive and professional
  • Phone etiquette
  • Reception desk management
  • Customer/Client relations
  • Multitasking and prioritization
  • Organization skills
  • Typing speed
  • Greeting and seating clients
  • Document management
  • Calm demeanor
  • Basic accounting
  • Multi-line telephone operation
  • Multi-line telephone skills
  • Professional and polished presentation
  • Security awareness

Languages

English
Professional
Spanish
Professional

Timeline

Receptionist

Sam Jamison Middle School
04.2024 - Current

Front Office Specialist

Texas Children's Pediatrics
04.2023 - Current

Eligibility Clerk Harris Health System

Harris Health Center
08.2022 - Current

COVID-19 Screener

Harris Healthcare
04.2021 - 05.2022

Sales Floor Associate Cashier

Payless Shoe source
08.2018 - 02.2019

Crew Member

McDonald's
01.2015 - 12.2018

High School Diploma -

Innovative Approaches To Education

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