Yeni Sandoval
Pearland,TX
Summary
I am a very amicable person,I work well with others.
I am a team player but I also work very well independently.
Overview
10
10
years of professional experience
Work History
Front Office Specialist
Texas Children's Pediatrics
Pearland, TX
04.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered telephone calls, responded to inquiries and provided information regarding services.
- Maintained customer accounts by recording and updating account information.
- Processed payments accurately and efficiently.
- Scheduled appointments for clients according to established procedures.
- Provided administrative support to other departments when needed.
- Resolved customer complaints promptly and courteously.
- Tracked inventory levels of office supplies while managing orders placed with vendors.
- Maintained cleanliness of front desk area by organizing materials on a regular basis.
- Operated office equipment such as computers, printers, copiers, scanners.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Provided assistance to visitors in finding their way around the office premises.
- Made appointment for customers, mailed reminders and added details to office calendar.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
- Handed out forms to complete or update and put newest information into computer database.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Eligibility Clerk Harris Health System
Harris Health Center
HOUSTON, TEXAS
08.2022 - Current
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Coordinated with other departments to promote prompt processing of client applications.
- Entered client information and files into databases for further review and tracking.
- Reviewed applications to verify client information and resolve discrepancies.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
COVID-19 Screener
Harris Healthcare
Houston, TX
04.2021 - 05.2022
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Documented data in designated system to present to client upon request.
- Offered protective masks and face shields to guests.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
Sales Floor Associate Cashier
Payless Shoe source
Houston, TX
08.2018 - 02.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Crew Member
McDonald's
Houston, TX
01.2015 - 12.2018
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Answered customer questions and took orders.
- Totaled bills, accepted payments and returned change.
- Packed fast food products in approved containers, cups and bags.
Receptionist
Sam Jamison Middle School
Pearland
04.2024 - Current
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Innovative Approaches To Education
San Antonio, TX12.2021
Skills
- Work ethic
- Friendly, positive attitude
- Fluent in Spanish
- Microsoft Office
- Basic Math
- Training & Development
- Active listening
- Reliable and trustworthy
- Organization
- Teambuilding
- Office equipment operation
- Effective communication
- Team collaboration
- Clerical support
- Cultural sensitivity
- Payment processing
- Front desk operations
- Telephone skills
- Positive and professional
- Phone etiquette
- Reception desk management
- Customer/Client relations
- Multitasking and prioritization
- Organization skills
- Typing speed
- Greeting and seating clients
- Document management
- Calm demeanor
- Basic accounting
- Multi-line telephone operation
- Multi-line telephone skills
- Professional and polished presentation
- Security awareness
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Sam Jamison Middle School
04.2024 - Current
Front Office Specialist
Texas Children's Pediatrics
04.2023 - Current
Eligibility Clerk Harris Health System
Harris Health Center
08.2022 - Current
COVID-19 Screener
Harris Healthcare
04.2021 - 05.2022
Sales Floor Associate Cashier
Payless Shoe source
08.2018 - 02.2019
Crew Member
McDonald's
01.2015 - 12.2018
High School Diploma -
Innovative Approaches To Education