Yenia Nuñez
Independence,Missouri
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Hotel Housekeeper
The Service Companies
02.2017 - 08.2017
- Vacuumed and mopped floors, replaced toilet paper, soaps and shampoos in hotel guest rooms to provide adequate amenities for guests.
- Organized and restocked housekeeping carts at end of each shift .
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans .
- Checked guest rooms to identify damages and reported to supervisor .
- Kept logs of cleaning activities to enable accurate records daily.
- Gathered dirty laundry in rooms to arrange for pickup .
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment .
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Housekeeping Inspector
The Service Company
08.2017 - 04.2019
- Effectively inspected over 50-70 rooms in the day and accurately delivered reports for each room inspection.
- Trained and mentored new employees to maximize satisfaction and performance.
- Collaborated with management to develop long-term strategies for housekeeping department.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Filled out and submitted logs and paperwork on-time every day at the end of the shift.
Housekeeping Office Coordinator
Ameristar Casino Hotel Kansas City
04.2019 - 02.2020
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Run ,sold rooms reports,verify room status , determine discrepant rooms, prioritize room cleaning , and updates status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping , Facilities , Front Desk,and Laundry.
- Prepare and distribute assignment sheets/work boards to Housekeeping staff .
- Record ,monitor,and update list of "Do Not Disturb" rooms.
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the "Do Not Disturb" list.
- Complete required Housekeeping paper work.
- Follow all company safety and security policies and procedures, report any maintenance problems, safety hazard , accidents or injuries.
- Operate two way radio , telephone equipment.
- Answer , record ,logged and processed all guest calls, housekeeping calls and supervisor calls.
- Report all maintenance issues on a system in the computer.
- Read /answer emails in a timely manner. Report all maintenance issues on a system in the computer.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeping Supervisor
Ameristar Casino Hotel Kansas City
02.2020 - 06.2021
- Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
- Take periodic inventories.
- Screen applicants, train new employees, and recommend dismissals.
Business Operations Director
Guifarro Construction LLC
06.2021 - Current
- Cultivated and strengthened lasting client relationships using dynamic communication skills.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities and Processed manual checks for employees.
- Managed employee records on database to maintain accuracy and updated information.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Followed-up on past due payments on company's bills, subscriptions and invoices to facilitate prompt collection of payments.
- Answered incoming phone calls to process requests, transfer calls and responded to customer and contractors emails.
- Monitored and ordered supplies and materials for the different ongoing projects.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed construction projects by working effectively with general contractors and subcontractors
- Developed and executed milestones on project schedule.
- Attend on-site meetings with subcontractors and clients per month.
- Identified and resolved construction issues promptly to prevent delays on project deadlines.
- Obtained building and specialty permits from local jurisdictional agencies.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Kept detailed track of daily receipts, estimates and invoices.
- Put together estimates, specifications and other project documents.
- Developed marketing content such as promotional materials, and advertisements for social media.
Waste Management Coordinator
Silver Dumpsters LLC
04.2023 - Current
- Dispatches drivers using information of customer needs, drivers locations and loads
- Directed dispatching, routing, and tracking of vehicles.
- Uses Waste Management proprietary software to enter ticket information and track activity
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Schedule and dispatch hauling vehicles and drivers to ensure on-time service delivery to customers with a strong emphasis in productivity.
- Communicate with drivers regarding routes, schedules, and customer requirements.
- Track and monitor the progress of routes and communicate any delays or issues to customers and management.
- Maintain accurate records of hauling activities, including mileage, fuel usage, and driver hours.
- Respond to customer inquiries and resolve any issues in a professional and timely manner.
- Ensure compliance with safety regulations, company policies, and local laws.
- Communicated with drivers and personnel to coordinate timely delivery of dumpsters and roll offs.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
High School Diploma -
Literacy-KC
Kansas City,MO12.2023
Skills
- Strong communication skills - Costumer Service
- Fluent in Spanish, can read and write
- Excellent multi-tasker with strong decision making skills
- Business Management
- Bookkeeping
- Organizational strength
- Computer skills: MS Office, LMS System,MS Excel,MS Word, Outlook Email,Quickbooks
Timeline
Waste Management Coordinator
Silver Dumpsters LLC
04.2023 - Current
Business Operations Director
Guifarro Construction LLC
06.2021 - Current
Housekeeping Supervisor
Ameristar Casino Hotel Kansas City
02.2020 - 06.2021
Housekeeping Office Coordinator
Ameristar Casino Hotel Kansas City
04.2019 - 02.2020
Housekeeping Inspector
The Service Company
08.2017 - 04.2019
Hotel Housekeeper
The Service Companies
02.2017 - 08.2017
High School Diploma -
Literacy-KC
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