Yenifer Jimenez
Fort Myers,FL
Summary
Bilingual Customer Service Professional with over 7 years of experience in fast-paced environments including retail, administrative support, and client relations. Skilled in handling customer inquiries, resolving complaints, managing accounts, and providing solutions in high-volume settings. Strong communicator with experience in handling sensitive customer information, problem resolution, and maintaining excellent customer satisfaction in English and Spanish.
Overview
10
10
years of professional experience
Work History
Manager / Retail Sales Associate
Eye Candy Laser & Wellness
Fort Myers, FL
05.2025 - 03.2026
- Manage daily operations in a customer-facing environment ensuring smooth service delivery
- Resolve client and staff concerns through effective communication and conflict resolution
- Train and support team members to improve productivity and customer experience
- Maintain organized, professional, and service-focused workplace
- Handle multiple responsibilities in a fast-paced environment
- Used CRM tools and Microsoft Office for documentation and follow-ups
Administrative Assistant
Artech Communications LLC
Florida, USA
01.2022 - 04.2025
- Managed high-volume inbound and outbound communications, assisting customers with inquiries and issue resolution
- Provided support related to customer accounts, billing questions, and service concerns
- Maintained accurate records and updated customer information in internal systems
- Delivered strong customer service while ensuring confidentiality of sensitive data
- Used CRM tools and Microsoft Office for documentation and follow-ups
Lead Cashier / Specialty Beauty Advisor
Ulta Beauty Inc.
Allentown, PA
06.2023 - 10.2024
- Delivered high-level customer service in a fast-paced environment, handling transactions, payments, and returns with accuracy.
- Assisted customers with inquiries, resolved concerns, and provided effective solutions to ensure satisfaction.
- Managed cash register operations, processed payments, and handled sensitive financial transactions responsibly.
- Supported front-end operations and assisted in training team members to maintain efficiency and service quality.
- Handled customer complaints professionally, using strong communication and problem-solving skills.
Sales Associate / Cashier
Victoria’s Secret
Manhattan, NY
02.2017 - 01.2020
- Delivered excellent customer service in a high-volume retail environment, assisting customers with purchases, returns, and inquiries.
- Handled cash register operations, processing payments, exchanges, and returns accurately and efficiently.
- Managed customer transactions involving cash, credit, and debit while ensuring accuracy and security.
- Resolved customer concerns and complaints professionally, maintaining a positive experience.
- Consistently met sales goals while building strong customer relationships.
Customer Service /Assistant General Manager
Celines Toribio Academy
Manhattan, NY
06.2016 - 02.2017
- Provided customer support via phone, chat, and email
- Assisted with inquiries, follow-ups, and scheduling
- Used CRM systems to document interactions and updates
- Developed training materials for new staff, fostering a knowledgeable workforce.
Education
Professional Makeup Artist Diploma -
Nina Makeup Artist
Dominan RepublicHigh School Diploma -
Monsenol Nouel
Dominican Republic 06.2015
Esthetics, Skin Care & Makeup
Christine Valmy International School
Manhattan, NYAssociate of Arts - Advanced Modeling, Dancing & Acting –
Advanced Modeling, Dancing & Acting –
Manhattan, NY12.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Payment follow-up & account support
- Billing assistance
- Customer account management
- Conflict resolution
- Negotiation & persuasion
- CRM systems
(RELOCATING TO LAKE MARY AREA)
Fully available for onsite training in the Lake Mary, FL area with confirmed local accommodations.
Languages
Spanish
English
Timeline
Manager / Retail Sales Associate
Eye Candy Laser & Wellness
05.2025 - 03.2026
Lead Cashier / Specialty Beauty Advisor
Ulta Beauty Inc.
06.2023 - 10.2024
Administrative Assistant
Artech Communications LLC
01.2022 - 04.2025
Sales Associate / Cashier
Victoria’s Secret
02.2017 - 01.2020
Customer Service /Assistant General Manager
Celines Toribio Academy
06.2016 - 02.2017
Professional Makeup Artist Diploma -
Nina Makeup Artist
High School Diploma -
Monsenol Nouel
Esthetics, Skin Care & Makeup
Christine Valmy International School
Associate of Arts - Advanced Modeling, Dancing & Acting –
Advanced Modeling, Dancing & Acting –