Summary
Overview
Work History
Skills
Languages
Timeline
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Yenifer Macareno

Brooklyn ,NY

Summary

A friendly and skilled professional with a strong background in customer service from SCIS Air Security. Proven ability to work well with others in a fast-paced setting, while maintaining high safety and efficiency standards. Skilled in multitasking and problem-solving to ensure smooth operations and positive customer experiences.

Overview

15
15
years of professional experience

Work History

Cordinater

SCIS Air Security
LGA
08.2018 - 04.2020
  • Oversaw exchange and upkeep of specialized charging devices for inflight catering systems.
  • Ensured compliance with safety and security protocols during device handling and operational procedures.
  • Collaborated with maintenance teams to ensure timely and efficient device swaps, minimizing downtime.
  • Maintained accurate records of device inventory, usage, and maintenance logs.
  • Serving planes when landed.
  • Attending calls in the office.
  • Drive safely in the ramp to get to the planes.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Host

Cosme Diner
NYC,NYC
08.2016 - 10.2017
  • Welcome customers with a smile and a friendly attitude.
  • Seated guests promptly, ensuring positive first impressions.
  • Assisted servers with food and beverage service during peak hours.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely order delivery to tables.
  • Provided menu information and answered guest inquiries and ask how many people are in the group.
  • Keep track of which tables are open or reserved.
  • Lead guests to their tables and give them menus.
    Make sure servers get customers in the right order.
  • Answer phones and take reservations:
    Schedule reservations and confirm them.
  • Communicate with servers and kitchen staff about how busy it is.
    Help keep the dining area organized and clean.
    Handle customer needs:
    Make sure guests are comfortable and get help quickly if there’s a problem

Counter Server

Juice Generation
NY,NY
03.2013 - 07.2016
  • Prepared and served high-quality juice beverages in a fast-paced environment.
  • Maintained cleanliness and organization of counter and equipment throughout shifts.
  • Provided excellent customer service, addressing inquiries and ensuring satisfaction.
  • Managed cash register operations, accurately
  • Team Member / Barista
  • Make fresh juices, smoothies, and bowls.
  • Operate blenders, juicers, and other machines.
  • Take customer orders and work the register.
  • Keep the counter and prep area clean.
  • Restock ingredients like fruits, veggies, and toppings.
  • Shift Leader
  • Supervise team members during shifts.
  • Make sure the store runs smoothly.
  • Handle cash deposits and daily reports.
  • Assistant Manager / Store Manager
  • Train new employees.
  • Maintain store standards and customer satisfaction.

🧃 Example of Juice Tasks

  • Wash, peel, and cut fruits and veggies.
  • Run them through the juicer or blender.
  • Pour into cups and serve with a lid and straw.
  • Clean the juicer/blender after each use.

🌟 Skills That Help

  • Knowing how to balance flavors (sweet, tangy, fresh).
  • Being clean and quick — juice prep can get messy!
  • Keeping everything sanitized and organized.
  • processing transactions and maintaining cash drawer balance.
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.

Barista/cashier

Yankee Clippers
La Guardia AirPort
06.2005 - 03.2013
  • Crafted high-quality espresso beverages, ensuring consistency in taste and presentation.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area, adhering to health and safety standards.
  • Operated coffee brewing equipment efficiently, following standard operating procedures.
  • Assisted in inventory management, tracking stock levels and ordering supplies as needed.
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Make coffee and other drinks:

Fast and organized, especially during rush hours

  • Brew espresso, cappuccinos, lattes, and teas.
  • Follow recipes for specialty drinks.
  • Steam milk and decorate drinks with foam art (latte art).
  • Operate coffee equipment:
  • Use espresso machines, grinders, and blenders.
  • Keep the equipment clean and working properly.
  • Customer service:
  • Take orders and answer questions about the menu.
  • Serve drinks and food with a friendly attitude.
  • Handle payments and work the register.
  • Keep the café clean and organized:
  • Wipe counters, and restock supplies.
  • Make sure the area looks inviting and tidy.
  • Work as part of a team:
  • Communicate with coworkers during busy hours.
  • Help others when needed — for example, refilling supplies or preparing orders.
  • Sometimes prepare light food:
  • Heat pastries, sandwiches, or breakfast items.

🌟 Skills That Help a Barista

  • Friendly and patient with customers
  • Good multitasking (making drinks, talking, cleaning)

Fast and organized, especially during rush hours


Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Multitasking

Languages

Spanish
Full Professional

Timeline

Cordinater

SCIS Air Security
08.2018 - 04.2020

Host

Cosme Diner
08.2016 - 10.2017

Counter Server

Juice Generation
03.2013 - 07.2016

Barista/cashier

Yankee Clippers
06.2005 - 03.2013
Yenifer Macareno