Yenifer Martinez

Responsibilities

• Cashier Duties: Efficiently handled customer transactions, processed payments, verified that customers were of legal age to purchase alcohol or tobacco products, and provided excellent customer service.
• Phone Call Management: Attended to customer inquiries over the phone, regarding store operations, product information and order placement demonstrating strong communication and multitasking skills.
• Bottle Sales: Managed and promoted bottle sales, ensuring customers comfort with prices and enhancing the club sales performance.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Key Achievements

• Maintained a high level of accuracy in cash handling and transaction processing.
• Successfully balanced multiple responsibilities, ensuring smooth operations during busy periods.
• Enhanced customer satisfaction by providing prompt and courteous service both in-person and over the phone.
• Contributed to increased sales through effective promotion and management of bottle sales.

*Note: I had to leave my position at (Booby Trap) due to a relocation out of Miami for personal reasons. This move was an important step for me and my family.

• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Resolved customer complaints professionally in accordance with company policy.

*Note: I worked part-time at Dollar Tree during a temporary closure of my primary job at Booby Trap. This allowed me to stay productive, gain valuable retail experience, and maintain financial stability during that period.

• Customer service:
• Assisting Customers: Interact with customers to understand their needs, answer their questions, and take their orders.
• Recommendations: Suggest products based on customer preferences and provide information about different cheeses, and other deli items.
• Order Preparation: Prepare and package orders accurately and promptly, ensuring customer satisfaction.
• Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
• Adhered to health and safety standards while preparing food.
• Maintained records such as inventory levels or sales figures.

• Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
• Ensured proper handling of food items throughout the entire delivery process.
• Complied with local traffic laws while driving between pick-up locations and drop-off points.

Experience as a Dasher

• Time Management: Efficiently scheduled and completed deliveries.
• Customer Service: Provided friendly and timely service to customers.
• Navigation Skills: Used GPS effectively to find optimal routes.
• Problem Solving: Handled issues like incorrect orders or address changes smoothly.