Yenifer Molina
Falls church,Virginia
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Fairfax ENT and Facial Plastic Surgery. Excelled in organization and problem-solving, significantly improving client relations and operational efficiency. Demonstrated data entry and verbal communication expertise, contributing to a positive and efficient workplace environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Assistant
Fairfax ENT and Facial Plastic Surgery
05.2023 - Current
- I am cross-trained in both the front desk and as a Medical assistant and administer allergy shots
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered calls promptly and, connected them to designated recipients.
- Kept reception area clean and neat to give visitors a positive first impression.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Records Scanner
Fairfax ENT and Facial Plastic Surgery
09.2022 - 05.2023
- Assisted in training new team members on proper scanning techniques, ensuring consistent quality across all departmental work.
- Achieved timely completion of scanning projects by adhering to strict deadlines and prioritizing tasks effectively.
- Enhanced patient privacy by meticulously scanning and organizing medical records into electronic systems.
Crew Member
Chipotle
08.2020 - 05.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Assisted other team members in achieving goals.
Education
High School Diploma -
Falls Church HIgh School
Falls Church, VA06-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Listening skills
- Problem-solving skills
Accomplishments
- I have taken a MA course and graduated in 2023 with Tu Family Clinic.
Certification
I have my MA certification, which I got in 2023 with Tu Family Clinic.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Medical Assistant
Fairfax ENT and Facial Plastic Surgery
05.2023 - Current
Medical Records Scanner
Fairfax ENT and Facial Plastic Surgery
09.2022 - 05.2023
Crew Member
Chipotle
08.2020 - 05.2021
High School Diploma -
Falls Church HIgh School
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