Yenifer Pereda
Hialeah,FL
Summary
Dedicated Front Desk And Billing employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in [Spanish/English] with solution-oriented approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk and Billing
Health Miami Medical Center
Miami, FL
10.2019 - 08.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Used internal software to process reservations, check-ins and check-outs.
- Responsible for the patients Chart.
- Assisting the lawyers with the insurances and billing.
- Helping the medical assistant by taking vital signs.
Sales Manager
Credit 786
Miami, FL
02.2018 - 10.2019
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Responsible for overseeing the credit granting process for the company.
- Assessing the creditworthiness of potential customers and conducting periodic reviews of existing customers.
Salesperson
Newslink Associates Miami Airport
Miami, FL
01.2017 - 02.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Improved customer service and telecommunication skills to build lasting relationships.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded brand and marketing strategies by planning strategic events.
Bookkeeping Assistant
Winn Dixie Supermarket
Hallandale, FL
03.2014 - 08.2016
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Received and delivered incoming accounting department mail to appropriate staff members.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Processed employee and contractor expense reimbursements quickly.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
- Maintained inventory of office supplies and placed orders.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Inspected account books and recorded transactions.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
Associate of Science - Nursing
EPD University
Hato Rey, Puerto Rico08.2017
Skills
- Scheduling and Calendar Management
- Computer Proficiency
- Customer Complaint Resolution
- Prioritization and Time Management
- Payment Processing
- Reliable and Punctual
- Multitasking and Prioritization
Certification
- Licensed Medical Assistant - [January, 2022- January 2024]
Timeline
Front Desk and Billing
Health Miami Medical Center
10.2019 - 08.2021
Sales Manager
Credit 786
02.2018 - 10.2019
Salesperson
Newslink Associates Miami Airport
01.2017 - 02.2018
Bookkeeping Assistant
Winn Dixie Supermarket
03.2014 - 08.2016
Associate of Science - Nursing
EPD University
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