Yenifer Ramirez
Whittier,CA
Summary
A well organized professional with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
5
5
years of professional experience
Work History
Client Relations Specialist
Quill & Arrow, LLP
06.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Informally mentored new Client Relation Specialist and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Water Treatment Specialist
U.S Army Reserve
08.2021 - Current
- Using time management to successfully complete tasks, Responsible for supervising and installing water purification equipment, Making sure clean water is stored and available when needed, Perform water quality tests, inspect facilities and food supplies for the presence of disease, germs, and other conditions or hazards to health and the environment
Operator
Veolia North America
01.2022 - 06.2023
- Use Microsoft office for reports, documents and presentations, Monitoring unit operations, Able to make judgement calls if needed, Test water samples using chemicals, Ensure safety and hygiene standards are met
- Inspected machine parts with measuring tools.
- Kept accurate records of defective units or products.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Worked outside in all weather conditions.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Conducted inspection of in-process or finished product.
Production Clerk
Compex Legal Services
03.2019 - 08.2022
- Data entry using Microsoft word, excel, PowerPoint and outlook.
- Records keeping and analysis
- Adhered to HIIPPA and privacy laws
- Completing work tasks in a timely manner
- Able to work in a team to get tasks completed
- Verified signatures and checked medical charts for accuracy and completion.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Document gathering to ensure information accuracy
Education
B.S Criminal Justice concentration in Legal Advocacy - Criminal Justice
Southern New Hampshire University
2500 N. River RD, Manchester, NH06.2021
Skills
- Computer Proficiency
- Problem-solving abilities
- Complaint resolution
- Client Needs Assessment
- Professional telephone demeanor
- Client Retention Strategies
- Spreadsheets
- Data Entry
- Research
- Filing
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Client Relations Specialist
Quill & Arrow, LLP
06.2023 - Current
Operator
Veolia North America
01.2022 - 06.2023
Water Treatment Specialist
U.S Army Reserve
08.2021 - Current
Production Clerk
Compex Legal Services
03.2019 - 08.2022
B.S Criminal Justice concentration in Legal Advocacy - Criminal Justice
Southern New Hampshire University
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