Work History
Summary
Overview
Education
Skills
Languages
Timeline
Generic

Yenifer Ramirez

Case Manager
Los Angeles,CA

Work History

Settlement Manager

Prestige Legal Solutions LLC
6420 Wilshire Blvd. Los Angeles, CA 90059
07.2025 - 03.2026
  • Educated clients on settlement options, benefits of each option and, empowered them to make informed decisions about their case.
  • Fostered open lines of communication with clients, involving them in the case management process as appropriate.
  • Referred clients to the appropriate information they requested.
  • Participated in regular professional development meetings to stay current on best practices within the field of case management.
  • Provided leadership, guidance and support to staff members.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Client Relations Specialist

Quill & Arrow, LLP
Los Angeles, CA
06.2023 - 06.2025
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Informally mentored new Client Relation Specialist and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Researched best practices and developed strategies to improve program outcomes.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Water Treatment Specialist

U.S Army Reserve
08.2021 - Current
  • Using time management to successfully complete tasks, Responsible for supervising and installing water purification equipment, Making sure clean water is stored and available when needed, Perform water quality tests, inspect facilities and food supplies for the presence of disease, germs, and other conditions or hazards to health and the environment.

Operator

Veolia North America
Torrance, CA
01.2022 - 06.2023
  • Use Microsoft office for reports, documents and presentations, Monitoring unit operations, Able to make judgement calls if needed, Test water samples using chemicals, Ensure safety and hygiene standards are met.
  • Inspected machine parts with measuring tools.
  • Kept accurate records of defective units or products.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Worked outside in all weather conditions.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Conducted inspection of in-process or finished product.

Production Clerk

Compex Legal Services
Torrance, CA
03.2019 - 08.2022
  • Data entry using Microsoft word, excel, PowerPoint and outlook.
  • Records keeping and analysis.
  • Adhered to HIIPPA and privacy laws.
  • Completing work tasks in a timely manner.
  • Able to work in a team to get tasks completed.
  • Verified signatures and checked medical charts for impact of new technology and trends on law enforcement.
  • Encourage collaboration and community relations. As well as communicate with a variety of audiences successfully and professionally.
  • I am able to apply rules, regulations, and ethical guidelines to decision-making.
  • Most definitely I am able to create solutions to challenging challenges that are based on scientific evidence.
  • There is always room for learning and applying my experience from the Military to the civilian side.

Summary

A well organized professional with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Overview

7
7
years of professional experience

Education

B.S - Criminal Justice concentration in Legal Advocacy

Southern New Hampshire University
06.2021

Skills

  • Computer Proficiency
  • Problem-solving abilities
  • Complaint resolution
  • Client Needs Assessment
  • Professional telephone demeanor
  • Client Retention Strategies
  • Spreadsheets
  • Data Entry
  • Research
  • Filing
  • Critical Thinking

Languages

Spanish

Timeline

Settlement Manager

Prestige Legal Solutions LLC
07.2025 - 03.2026

Client Relations Specialist

Quill & Arrow, LLP
06.2023 - 06.2025

Operator

Veolia North America
01.2022 - 06.2023

Water Treatment Specialist

U.S Army Reserve
08.2021 - Current

Production Clerk

Compex Legal Services
03.2019 - 08.2022

B.S - Criminal Justice concentration in Legal Advocacy

Southern New Hampshire University

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